Note 4 does not charge and can't disable ultra power saving mode

[AC Question]

My battery was below 5%. I connected my fast charging cable to my phone but did not get a charge. The cable is working and was connect properly. I then switched my phone to ultra power saving mode and ended up dyeing while on ultra power saving mode few minutes later. When I went to charge the phone using the same cable, it did connect and showed it was charging but immediately disconnects after 5 seconds. So while the phone is off I can only charge it but it connects and disconnects every 5 seconds. When I turned the phone back on I have a coloured screen but after unlocking my phone with a pin a message comes up saying "disabling ultra power saving mode" and goes to grey and a message saying "unfortunately launcher has stopped working".
I did a soft reset and put the phone in safe mode with no success. I received the same issue.
This issue happened 2 days after coming back home to Canada from traveling Asia. I have pictures and videos I would like to transfer out before doing a factory reset.

Thank you for any advice.

 

[bmhillegass87]

Hello!

If i'm reading this correctly, it seems like there could be several different problems here. First, it sounds like maybe the device is being forced to power on with not enough juice to support the transition from ultra power save to the stock launcher (i'm assuming after you get that launcher has stopped working error the device powers down). Have you tried letting the device sit and accumulate a charge for a while? Then powering on? It also appears like you might be having some cable or charging port issues. Have you tried a different micro usb cable? Was the charger or cable used in Asia with some type of power converter? Or, was there a standard you were using? Lastly, if the phone does stay on, have you tried clearing the cache on the touchwiz launcher?

Sorry I put a lot of questions in here, but just trying to think of things off the top of my head. Happy to help if something doesn't make sense here! Hoping the best for you!