Note 4 Privacy Password: how can I access the phone if I don't know the password?

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AC Question

Note 4 Privacy Password

My friend has a Note 4.
The phone locked him out with a privacy password and now he cannot get past it.
He has factory reset the phone twice and is still asking for privacy password.

Any suggestions?
 

Neo_ii_Droid

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Apr 7, 2015
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Re: Note 4 Privacy Password

Hello and welcome to Android Central!

"Privacy Password"? Are you referring to the Password Screen Lock? Does your friend have a Google Account setup? If so, then hopefully this will help:


  • Go to AuthSubTokens and enter your login details to see if your Android device is listed.
    If your device is listed, it will be shown as an "Android Phone"


  • Revoke access for the device.


  • Generate a new password.

    1. At the bottom of the page, you will see an option to "Generate New Application-Specific Password".
    2. Enter any name and click on "Generate Password".
    3. A 16-digit password will be generated.
    4. Enter this new password in your Android device, along with the correct Google ID.


  • If the "Generate password" option is disabled, you'll need to enable 2-Step Verification.

  • Follow the 2-Step Verification link to Google, and set up 2-Step Verification.
  • Depending on your device, you'll receive options from Google to generate a new password and access your Android device using the 2-Step Verification process.

Wishing you al the best. :cool: