Note 4 Privacy Password: how can I access the phone if I don't know the password?

[AC Question]

Note 4 Privacy Password

My friend has a Note 4.
The phone locked him out with a privacy password and now he cannot get past it.
He has factory reset the phone twice and is still asking for privacy password.

Any suggestions?

 

[Neo_ii_Droid]

Re: Note 4 Privacy Password

Hello and welcome to Android Central!

"Privacy Password"? Are you referring to the Password Screen Lock? Does your friend have a Google Account setup? If so, then hopefully this will help:

• Go to AuthSubTokens and enter your login details to see if your Android device is listed.
  If your device is listed, it will be shown as an "Android Phone"

• Revoke access for the device.

• Generate a new password.
  
  
  1. At the bottom of the page, you will see an option to "Generate New Application-Specific Password".
  2. Enter any name and click on "Generate Password".
  3. A 16-digit password will be generated.
  4. Enter this new password in your Android device, along with the correct Google ID.

​

• If the "Generate password" option is disabled, you'll need to enable 2-Step Verification.

• Follow the 2-Step Verification link to Google, and set up 2-Step Verification.
• Depending on your device, you'll receive options from Google to generate a new password and access your Android device using the 2-Step Verification process.

Wishing you al the best.