Note 7 Canada Recall - Got your new Note 7 yet?

[TheSpiderX]

I was direct messaging Samsung Canada on Twitter like crazy the last two weeks. They said my case had been escalated. Well, I received my replacement phone on Monday, and then on Tuesday another one arrived. LOL, I have two phones now, and screw Samsung if they think they are getting the second one back. They even had the nerve to send an email today saying "Our records show that you received your replacement Note7, but have yet to return your original device." How about you give me a few days to send the original device back to you since you took your sweet time sending me the replacement. Just for that, I am going to take a few weeks to send my old one back. What are they going to do about it, sue me? Plus, on the news today I hear a guy with a replacement phone was on a Southwest airline flight and the phone exploded in his pocket. This experience has got me wondering whether I should even consider Samsung again.

You lucky son of a *****. Haha. On a side note, I still haven't heard anything about my replacement.

 

[stmax]

happy to say I got my phone today.

 

[wirelessgal]

Hmm... Looks like we are the forgotten child of Samsung.

I got my fourth call today to confirm my shipping address this morning. Still no shipping email though.

You lucky son of a *****. Haha. On a side note, I still haven't heard anything about my replacement.

I think "Huge_Jass" has your replacement. J/K. Lol. I'm glad I returned my Note 7. For those who received their replacements OR two lol, already I'm glad you finally did. For those who haven't I think of the time to make some noise. We Canadians has always been quiet and let things go. This is one of the reasons why Samsung Canada treat us like dirt. Go to the media, not Twitter, go to the radio stations, TV stations... this is something everyone should know about. I can tell you a lot of people don't know about this because it never gets reported. I love Samsung products but hate there customer service.

Good luck everyone.

 

[MT030]

I think "Huge_Jass" has your replacement. J/K. Lol. I'm glad I returned my Note 7. For those who received their replacements OR two lol, already I'm glad you finally did. For those who haven't I think of the time to make some noise. We Canadians has always been quiet and let things go. This is one of the reasons why Samsung Canada treat us like dirt. Go to the media, not Twitter, go to the radio stations, TV stations... this is something everyone should know about. I can tell you a lot of people don't know about this because it never gets reported. I love Samsung products but hate there customer service.

Good luck everyone.

I agree that I like Samsung product, but not their customer service. It seems the process breakdown somewhere, and different agents gave different messages (some were good and knew where to check for status, but some didn't know and just kept telling me to be patience).

Anyway I finally got my replacement phone yesterday and this was my journey:
Sept 21 - Got an email from Samsung asking me to provide information where I want my phone to be shipped to.
Sept 28 - Call the replacement hotline and ask for status, the agent tell me to call 1-800-Samsung and she said she has no access to the system to check status (I don't know why). So I call the 1-800 number, and then Samsung transfer me back to the replacement hotline, another agent picked up, and told me to be patience and wait until I get a shipping notification email (maybe I am not patience enough after all...)
Oct 4 - Call the replacement hotline again, this time the agent was able to check the system and told me that she is very confident that I will be getting an email on the shipment sometime week of Oct 14
Oct 5 - Suddenly a UPS shipping notification email show up in my mailbox (didn't expect that...I thought it will come week of Oct 14)
Oct 6 - I got my replacement phone.

Wow....I am sure that my nudge on Oct 4 reminded Samsung that "Hello...I am still out here with an unsafe phone", and suddenly everything moved so quick in the last 48 hours. So..for those who haven't received a phone yet...I strongly suggest you call Samsung to give them a nudge. Maybe you will get a phone soon.

Good luck.

 

[ryannote7]

LOL....got my replacement all synced and updated. og note7 was dropped off at ups with included labelled box.

new unit doesnt have the iris scanner issue for me

 

[stmax]

I got mine all set up and enjoyed it for a full 4 hours until I heard about the second Note issue. Geez.

 

[TheSpiderX]

Called again today, was told that they know that I called on the 14th and it usually takes three weeks to ship and I should hear soon. As it's now been three weeks he couldn't tell me why I aren't heard anything yet. I'm leaving on holidays on Thursday and wanted to have it before then, guess not. This has been a horrible experience.

 

[wirelessgal]

I agree that I like Samsung product, but not their customer service. It seems the process breakdown somewhere, and different agents gave different messages (some were good and knew where to check for status, but some didn't know and just kept telling me to be patience).

Anyway I finally got my replacement phone yesterday and this was my journey:
Sept 21 - Got an email from Samsung asking me to provide information where I want my phone to be shipped to.
Sept 28 - Call the replacement hotline and ask for status, the agent tell me to call 1-800-Samsung and she said she has no access to the system to check status (I don't know why). So I call the 1-800 number, and then Samsung transfer me back to the replacement hotline, another agent picked up, and told me to be patience and wait until I get a shipping notification email (maybe I am not patience enough after all...)
Oct 4 - Call the replacement hotline again, this time the agent was able to check the system and told me that she is very confident that I will be getting an email on the shipment sometime week of Oct 14
Oct 5 - Suddenly a UPS shipping notification email show up in my mailbox (didn't expect that...I thought it will come week of Oct 14)
Oct 6 - I got my replacement phone.

Wow....I am sure that my nudge on Oct 4 reminded Samsung that "Hello...I am still out here with an unsafe phone", and suddenly everything moved so quick in the last 48 hours. So..for those who haven't received a phone yet...I strongly suggest you call Samsung to give them a nudge. Maybe you will get a phone soon.

Good luck.[/QUOTE

This is the reason why I always insurance so I don't have to deal with Samsung Canada. Even Even though Samsung makes excellent products people will eventually catch on and will stop buying their products.I hope Samsung smartens up after all this ordeal.

You went through quite the ordeal to get your replacement phone. I'm pretty sure I would have lost my patience. But I'm glad received your new phone early.

 

[stmax]

Okay. So what a difference 48 hours makes. I called Bell and went into the Bell store. I even called my Costco where I got the original phone. Seems noone in Canada has heard that replacement phones are still potentially melting.

I have my original phone boxed up and ready to go back to UPS.

But...What's the best play here?

Do I need to keep both Incase I have to be creative about being able to return the original phone at the counter for a different model if it comes down this? It seems the carriers up here are not as progressive as our savy neighbours to the south.

 

[MT030]

Okay. So what a difference 48 hours makes. I called Bell and went into the Bell store. I even called my Costco where I got the original phone. Seems noone in Canada has heard that replacement phones are still potentially melting.

I have my original phone boxed up and ready to go back to UPS.

But...What's the best play here?

Do I need to keep both Incase I have to be creative about being able to return the original phone at the counter for a different model if it comes down this? It seems the carriers up here are not as progressive as our savy neighbours to the south.

Yes, what a difference in the last 48 hours. Now with Samsung suggesting global halt on sales and asked both original and replacement users to power down, it seems 2nd recall is coming. I only have my replacement unit for a few days, and still have the original one in a box ready to ship. So now what? Canadian carriers are passive and want to wait until other countries (at least US, UK and Australia) to make the move before they move.

Anyway, time to think about the next phone. Which phone to choose.....S7, S7 Edge, Pixel, iPhone 7, etc.?

 

[cynth.hgn]

I know, I have my exchanged one and the original one still sitting in a box. I think I'm done now. Even if there's no 2nd recall, this phone's reputation is ruined and resale value will be terrible. I'm hoping I can just return and get my money back. I wonder if return is even an option yet? I can't imagine they can refuse after the fiasco we've been through. Real shame as my Note has been working great. No overheating, battery issues or charging issues

 

[DX9]

Double.post

 

[DX9]

Per Mobile Syrup


Message from Samsung Canada ;

Update – October 10 at 9:00pm: We received the following statement from Samsung Canada:

“At Samsung Canada we remain committed to working diligently with regulatory authorities, carriers and our retail partners to take all necessary steps to resolve the situation. Canadian consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device. Details of the remedies available for Note7 customers, which will include a full refund at their place of purchase, will be announced shortly. For more information, Canadian consumers should contact 1-800-SAMSUNG.”

 

[stmax]

Yes, what a difference in the last 48 hours. So now what? Canadian carriers are passive and want to wait until other countries (at least US, UK and Australia) to make the move before they move.

Anyway, time to think about the next phone. Which phone to choose.....S7, S7 Edge, Pixel, iPhone 7, etc.?

Yes that is the next question. As much as I love the phone I am not willing to put up with travel restrictions.

Actually I am so done with thinking about my cell phone. (since Sept 7th.). I will likely go S7 or S7e. I am not doing any phone without at least 4 to 6 weeks of real world testing. So that rules out Pixel, v20 etc. And it also rules out limping along until s8 as I won't get it until a month later either.

Funny I haven't had a smaller phone for a while. My wife has a s7 "flat" and it was refreshing to feel how pocketable it is. I may just go with that and forget about phones for a while.

 

[Hugh_Jass]

I'm done. The original and replacement phone have to be returned to Samsung. They said you will be able to get a full refund from the retailer you purchased the phone from. I am definitely getting my money back. There is no way I want a S7 or S7 Edge. Now I have to figure out if I go with Apple or another brand of Android.

 

[cynth.hgn]

Anybody who bought from Samsung store try and return theirs yet? I can't get through and don't want to go all the way down there if they haven't started returns yet?

 

[Hugh_Jass]

On the noon news today they said Samsung Canada will be making an announcement shortly on how to return the phone for a full refund. Stay tuned.

 

[MT030]

I called 1-800-SAMSUNG today and the agent said Samsung is still figuring out the process with their carrier partners, and then thanks for my patience.

 

[stmax]

I went to my Costco and she called Bell . The person in the other end of the line was no help. I then happened to be walking by a Bell store and the lady there called someone who was helpful.

Apparently the dealers will be getting guidance tonight about how to process exchanges at the original point of purchase.

 

[TTQ225]

My replacement was delivered few minutes ago. I spoke with customer service at Rogers and they still have a clear instructions on what to do next. Will use replacement until someone at Rogers instructs me on the next step.
If there is no choice but give up on my N7, I will get the S7 Edge. Don't want to switch brands. It's a devil you know.