Note 8 trade in offer status for Samsung.com orders

[Blues Fan]

Anyone get any movement on their returned phones? My return deadline is this Friday and I have a feeling Samsung is going to play coy on the trade in. I sent in a IP5 that met all the criteria. One the 15 day window is up, I'm at Samsung's mercy. I can't believe they will suffer the PR crisis of jamming people but what do I know. Samsung customer service is the worst in the business.

The 15 day return you have until the deadline date to ship it. Meaning lets say Sept 20th is the deadline and you take it to a Fedex authorized shipper, when Fedex picks it up is when it is considered sent in.

I was worried about this too because of Irma and it wasn't picked up until the 18th when the 20th is my deadline. Supposed to arrive there tomorrow.

 

[Mannym21]

Spoke with Samsung today and was told that my Note is expected to ship this week still even though the status still shows backordered

 

[Eddster]

Anyone get any movement on their returned phones? My return deadline is this Friday and I have a feeling Samsung is going to play coy on the trade in. I sent in a IP5 that met all the criteria. One the 15 day window is up, I'm at Samsung's mercy. I can't believe they will suffer the PR crisis of jamming people but what do I know. Samsung customer service is the worst in the business.

I read in the trade in terms and conditions that Samsung considers your trade-in "received" on the date you ship it through FedEx. As long as you shipped it within the 15 day window, you should be fine. My 15 day window is up today and I just shipped my phone yesterday. Says it won't be delivered until Friday. I'm not worried.

 

[monil]

Samsung considers your trade-in "received" on the date you ship it through FedEx

Can you share where you find this?

 

[ctk4949]

Hi Everyone
Did anyone trade in with LG G4? eBay has Manufactured Refurbished LG G4 for 100$
I am thinking to try the trade in by buying G4 on eBay. Any suggestions?

Should be fine, as long as it works and doesnt have a cracked screen.

I got a refurb S5 for like $90 off eBay and that is what I sent in last week.

 

[Eddster]

Can you share where you find this?

Sure, here you go:
https://forums.androidcentral.com/e...e-in%2Fterms-and-conditions%2F&token=52-3Q2Nu

 

[manishv]

Yes, it works well and no cracks on the screen. Only small minor scratches on the body. So I am going to trade in G4 for S8!
is your trade-in approved?

 

[ctk4949]

Yes, it works well and no cracks on the screen. Only small minor scratches on the body. So I am going to trade in G4 for S8!
is your trade-in approved?

It was just delivered to Samsung. Just shows Product Received.

Im not sure what the tradein is for the S8. This thread is about $425 trade in offer for previous Note7 owners.

 

[monil]

Thanks. Well, that means my device was received well over 10 days ago

 

[clerk]

I read in the trade in terms and conditions that Samsung considers your trade-in "received" on the date you ship it through FedEx. As long as you shipped it within the 15 day window, you should be fine. My 15 day window is up today and I just shipped my phone yesterday. Says it won't be delivered until Friday. I'm not worried.

Right - what I meant to say (could have done a better job), is that it would be nice to have confirmation that my trade in was accepted before the 15-days to return my NOTE 8 is up. That way, if they denied my trade credit for some stupid reason, I could still return the Note rather than pay $950 for it. Also, today is my 15th day with the Note so I guess I'm going to roll the dice. Samsung has had my trade for over 10 days. Website just says "received" but if I recall, I'm not sure they tell you anything unless it's rejected. I think the offer said, "if you don't hear from us, your trade was accepted.". I got the full $425 off at checkout so I guess I'm safe. Famous last words...

 

[ol_jackburton]

so has no one received confirmation of the credited trade in value? I wonder if they will just let the charge go through at the reduced price and never really send out any type of confirmation.

 

[monil]

From other forums/ reddit, it is Samsung's method of messing up people by not giving the trade-in status back within 15 day period. If trade-in is denied and notified before 15 days, I am sure they will receive a bunch of notes back which is what they do not want. So, they will take their own sweet time (a third party I believe) to do the trade-ins, validate them and all.

I have friends who did a trade-in with their S8 promo. Its been almost 2 months after which they received a confirmation.

 

[Fr0gburp3r]

FedEx says delivered but Samsung shows trade in value $0. It was a pristine N5.

 

[ctk4949]

FedEx says delivered but Samsung shows trade in value $0. It was a pristine N5.

Where does it show the trade in value??

 

[Blues Fan]

Where does it show the trade in value??

When you ship it out they send an automated email for participating in the trade in program and show trade in value ($0).

I would assume you get another email once they approve your trade in for the credit.

 

[crosshair]

I know many of you simply signed into your Samsung order page and there was a print out option to send the trade in but I received the note 8 today and have no trade in instructions in the delivered note 8 box or on my online account/order. Anyone else have this problem? Suggestions?

Same thing with me. I received two boxes, one with the phone and the Gear VR that I ordered extra, and a second box for the wireless charger. They backordered my memory card.

I then called the 800 number that was printed in the packing slip. Lo and behold, someone answered within a few minutes. She confirmed my order and then told me that a link should appear on my order page for the return label within 24 or 48 hours, after the Note 8 was delivered today. She didn't know for sure if the wait is business hours or if you also count the weekend hours. Anyways, she told me that she read this off a memo that they were just given.

Another thing that isn't right, which is to my advantage right now. My CC had a hold for the phone and Gear VR up until the day before they shipped. The charge went missing when they shipped. I checked today after the phone and Gear VR were delivered, and my CC has a charge pending only for the phone.

 

[Fr0gburp3r]

Finally!!! This is for a Note 5.

 

[ezeuzo1]

Finally!!! This is for a Note 5.

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Are you sure that means that they've accepted your phone and are giving you that value? The use of the word "max" gives me doubts. To me that means that we've received your phone and the max we're going to give you is $425.

My trade-in is showing the same thing. iPhone SE

 

[crosshair]

Same thing with me. I received two boxes, one with the phone and the Gear VR that I ordered extra, and a second box for the wireless charger. They backordered my memory card.

I then called the 800 number that was printed in the packing slip. Lo and behold, someone answered within a few minutes. She confirmed my order and then told me that a link should appear on my order page for the return label within 24 or 48 hours, after the Note 8 was delivered today. She didn't know for sure if the wait is business hours or if you also count the weekend hours. Anyways, she told me that she read this off a memo that they were just given.

Another thing that isn't right, which is to my advantage right now. My CC had a hold for the phone and Gear VR up until the day before they shipped. The charge went missing when they shipped. I checked today after the phone and Gear VR were delivered, and my CC has a charge pending only for the phone.

As promised by customer service, my print label for the trade in appeared on my order page.




And I received an email too just now.

 

[songbae]

Used Samsung financing to purchase my Note 8. Traded in my Note 5. Got my first bill this morning. Appears that I received the full 425 for my trade-in.