Note 8 trade in offer status for Samsung.com orders

[bhatech]

I wanted to start a new thread for tracking trade in status for Samsung.com orders. Especially, Note 7 owners who made use of the $425 trade in. Let's use this thread to discuss and keep updated on the trade in status.

Note: Please don't use this thread to argue that Samsung isn't going to honor the $425 trade in etc. We all know it could happen, so for now I just want to make sure we have one place to discuss if trade in are getting accepted, rejected etc.

Personally, I'm planning to print the shipping label today and send the iPhone 5. What's your status?

To Mods:
Not sure if there is a separate thread tracking trade in status, i know there is a pre-order shipping thread for Samsung.com orders but it gets messy there trying to filter out just the trade in posts.

 

[Da_Katz_Pajamas]

I just sent in a Galaxy S5 in good condition yesterday.

 

[rsmin]

Anyone have instructions on how to send it back? Samsung said i should get an email on how to do that two days after i receive my note 8. Got the phone on Thursday no email from Samsung yet. I know where to get the shipping label on their site, just can't find instructions on sending it back. Thanks

 

[Mdm23]

Anyone have instructions on how to send it back? Samsung said i should get an email on how to do that two days after i receive my note 8. Got the phone on Thursday no email from Samsung yet. I know where to get the shipping label on their site, just can't find instructions on sending it back. Thanks

There really are no instructions. I just printed the label and sent it back, using the same box and padding that my Note 8 came in. I sent an iPhone 5.

 

[wildcard30]

I sent my S5 in great condition out on Thursday when I got my Note 8. It should be delivered tomorrow in Texas. I video chatted with Samsung customer service through the Samsung+ app and I was told just to send only the phone and make sure it was factory reset. I was also told to write the rf# on the printing label on 3 different sides of the box I was shipping the phone in which I did. I also wrote it on a piece of paper which I put in the box with the phone.

 

[rsmin]

I sent my S5 in great condition out on Thursday when I got my Note 8. It should be delivered tomorrow in Texas. I video chatted with Samsung customer service through the Samsung+ app and I was told just to send only the phone and make sure it was factory reset. I was also told to write the rf# on the printing label on 3 different sides of the box I was shipping the phone in which I did. I also wrote it on a piece of paper which I put in the box with the phone.

Is it the rf# that lets them know who sent back what phone? Seems like there would be a form you would put in the box.

 

[castone001]

Where do I get the label from?

 

[wildcard30]

Where do I get the label from?

On Samsung.com under your order information at the bottom where it shows your trade in there should be a print label button.

 

[jackwins]

I guess Samsung doesnt want my iPhone...

 

[bhatech]

I sent my S5 in great condition out on Thursday when I got my Note 8. It should be delivered tomorrow in Texas. I video chatted with Samsung customer service through the Samsung+ app and I was told just to send only the phone and make sure it was factory reset. I was also told to write the rf# on the printing label on 3 different sides of the box I was shipping the phone in which I did. I also wrote it on a piece of paper which I put in the box with the phone.

The reference number is also on the shipping label, when I sent I didn't write it on all sides of the box. Hopefully that doesn't create problem associating the return with my order.

 

[Jona005]

I sent in my S5 Active this morning. Bought a small box and bubble wrap specifically to ensure it holds up.

 

[Jona005]

Is it the rf# that lets them know who sent back what phone? Seems like there would be a form you would put in the box.

When I did the S8+ trade-in promo i only had the shipping label. Nothing besides the phone was in the box and they processed it just fine.

 

[clerk]

I didn't write anything on the box. Nothing I saw said that was required. Tracking number should be sufficient.

 

[LL HUGH J]

I'm kind of worried because I actually sent my Note 7 back for the $425 trade in. I guess I blame myself for lack of information. I know I could have gotten a cool 1G if I sent it directly to Samsung outside of this promotion, but on top of that, I don't even know if they will outright accept the Note 7 for this promotion...since it's for "former" Note 7 users, not current. Note 7 isn't listed on the list of acceptable devices. I guess I'll wait and see.....shipping shows that it will arrive to Samsung tomorrow.

 

[bhatech]

Mine is scheduled to reach Samsung this Thursday.

 

[Blackhwk77]

What device did you select then ?

I'm kind of worried because I actually sent my Note 7 back for the $425 trade in. I guess I blame myself for lack of information. I know I could have gotten a cool 1G if I sent it directly to Samsung outside of this promotion, but on top of that, I don't even know if they will outright accept the Note 7 for this promotion...since it's for "former" Note 7 users, not current. Note 7 isn't listed on the list of acceptable devices. I guess I'll wait and see.....shipping shows that it will arrive to Samsung tomorrow.

 

[LL HUGH J]

What device did you select then ?

I selected the Note 7 users $425 link for the Note 8. I received my Note 8 and just sent back my Note 7.

 

[ol_jackburton]

I selected the Note 7 users $425 link for the Note 8. I received my Note 8 and just sent back my Note 7.

while clicking through the "Note 7 users $425 link" you have to click on the phone group that the phone you are returning falls in, what group did you pick.

 

[Cherries01]

I'm thinking of picking an refurbish iPhone 5S from Walmart, but after reading the reviews there, some folks received defected phones. Afraid, the phone might be defective when sending off to Samsung Lol.

I was going pay-off my iPhone 6S Plus and trade it in, but it seems I can sell off on Swappa for $300.

 

[Ambivalencetech]

Sent on 9/9 with only shipping label. Sent a note5 with only the shipping label. Hoping it goes smoothly.