• Welcome to the all-new Android Central Forums! - We're still moving some things around, so you may see a few quirks here and there, but we're working on getting things fully completed as soon as possible. For now, take a look around, and if you run into any major issues, please let us know in this thread!

Note 9 Light leak on TWO phones

PakeJehlke

New member
Aug 29, 2018
7
0
0
I preordered my Note 9 last week and noticed the entire left side has light leaking out. There's a small portion on the right side. After dealing with T-mobile's horribly complicated customer service I was able to get another Note 9.. This second phone has it even worse. Samsung customer support was no help at all saying it's a glare. I emailed them with photos and still no response.
 

Attachments

  • received_1284657431671654.jpg
    received_1284657431671654.jpg
    206.8 KB · Views: 91
  • 20180829_114818.jpg
    20180829_114818.jpg
    89.2 KB · Views: 146
  • 20180829_114200.jpg
    20180829_114200.jpg
    73.9 KB · Views: 79

strikeIII

New member
Aug 24, 2010
2,729
0
0
Are you sure that's not glare? Because it looks like a reflection of the icons through curved screen.
 

PakeJehlke

New member
Aug 29, 2018
7
0
0
It's just crazy I got a second phone with the same issue. This shouldn't happen on a thousand dollar phone
 

trucksmoveamerica#AC

Trusted Member
Jul 20, 2010
7,676
5
38
This has been a thing since the note 7. I haven't looked on mine, but Samsung has addressed this with other phones saying it is normal, not a defect.

I know this isn't what you wanted to her hear, just thought I would throw it there that Samsung does know about it and it's probably going to be a uphill battle.
 

jeetu4444

Trusted Member
Sep 3, 2014
1,741
0
0
luckily my Indian version note 9 dual sim has zero leak...I tried very hard in the dark to find a leak ...but no luck...
guys if the leak is very prominent..ask for replacement
 
Last edited:

PakeJehlke

New member
Aug 29, 2018
7
0
0
You're lucky! I did ask for a replacement on my first device and T-Mobile made it next to impossible to do and I had spent two days going back and forth to the store and dealing with customer support over the phone. Finally I get a second device which I had to shell out another $400 for the downpayment instead of just doing an even swap and the second device has the issue but much worse.
 

nrfitchett4

New member
Jun 14, 2011
250
0
0
y'all and your light leak. seems like a nuisance of any curved screen phone. I checked mine and at full brightness in a dark room and holding my phone at a 15° angle to the horizontal axis, I can just make out some slight bleed on both sides. but then I put the case back on my phone and go about my day.
 

Lyall Demorrow

New member
May 30, 2013
17
0
0
y'all and your light leak. seems like a nuisance of any curved screen phone. I checked mine and at full brightness in a dark room and holding my phone at a 15° angle to the horizontal axis, I can just make out some slight bleed on both sides. but then I put the case back on my phone and go about my day.

Whoopty Doo.
 

05GT

New member
May 15, 2011
540
5
0
y'all and your light leak. seems like a nuisance of any curved screen phone. I checked mine and at full brightness in a dark room and holding my phone at a 15° angle to the horizontal axis, I can just make out some slight bleed on both sides. but then I put the case back on my phone and go about my day.

Good for you. Still a defect and if people want to discuss a defect in a $1000+ product. It's their right to do so.
 

PakeJehlke

New member
Aug 29, 2018
7
0
0
If I could only see the light from a small angle then it would not be too much of an issue,however its when I'm looking directly at the display and it's very distracting.