Notification & ring tone goes back to default

[ynotamil]

I selected my own RING TONE and my NOTIFICATIONS SOUND but Android 11 on a Samsung when I receive a message it keeps on changing those settings to the default. Why is that?

 

[ynotamil]

This is where it gets weird. The sound that I set on APPS, MESSAGES, NOTIFICATION (set to Allowed), INCOMING MESSAGES, SOUND = Pulse Beam, it is never changed, but then it NEVER rings. Yes, I never heard that sound when a message is received from either a new contact/messenger or known contact/messenger. Weird. The sound that rings when a message arrives is CALM (set as described below), not PULSE BEAM. Figure that out.

Now, the options that I set in SETTINGS, NOTIFICATIONS, NOTIFICATION SOUND (3rd from the bottom), RINGTONE = Hotel California & NOTIFICATION SOUND = Calm, are the ones that are changed all the time to RINGTONE = 6217 and NOTIFICATION SOUND = Galaxy/Cassiopeia, every time when I get a NEW message. If it is a known CONTACT or a message from a person that sent messages before, the NOTIFICATION SOUND that I set to Calm, rings, and it is not changed; the Hotel California RINGTONE is also not changed. But if it is a NEW messenger or a notification from some apps (not all, some), then CASSIOPEIA replaces Calm and RINGTONE 6217 replaces Hotel California. As soon as I receive a new message and I check in SETTINGS, SOUNDS & VIBRATIONS, obviously RINGTONE is set to 6217 and NOTIFICATION SOUND is set to GALAXY/CASSIOPEIA. I change them, and they are used all the time, until a NEW message is received.
I find this so unnecessarily complicated. I have 3 places to set the NOTIFICATION SOUND as described above, even though all my preferences are ignore by the OS, all set to whatever the OS wants.
Is this a bug or am I missing something?

Sorry, just can't find the paperclip to att the screen shots. You guys make this stuff for Einsteins, but some of us aren't that clever and can't follow this stuff. Even setting a notification sound in Android 11 was very much designed with the idea that only super clever people will use this OS. They got that wrong: one is not. Any way, I think my above explanation of the problem is clear. I really appreciate your help, B Diddy; thank you for the time that you spend trying to figure this out.

 

[beantownsouth]

To insert a picture/screen shot select the third icon from the right in this screen shot. It's in the header of the "post reply"..
View attachment 339192

 

[B. Diddy]

This is where it gets weird. The sound that I set on APPS, MESSAGES, NOTIFICATION (set to Allowed), INCOMING MESSAGES, SOUND = Pulse Beam, it is never changed, but then it NEVER rings. Yes, I never heard that sound when a message is received from either a new contact/messenger or known contact/messenger. Weird. The sound that rings when a message arrives is CALM (set as described below), not PULSE BEAM. Figure that out.

Now, the options that I set in SETTINGS, NOTIFICATIONS, NOTIFICATION SOUND (3rd from the bottom), RINGTONE = Hotel California & NOTIFICATION SOUND = Calm, are the ones that are changed all the time to RINGTONE = 6217 and NOTIFICATION SOUND = Galaxy/Cassiopeia, every time when I get a NEW message. If it is a known CONTACT or a message from a person that sent messages before, the NOTIFICATION SOUND that I set to Calm, rings, and it is not changed; the Hotel California RINGTONE is also not changed. But if it is a NEW messenger or a notification from some apps (not all, some), then CASSIOPEIA replaces Calm and RINGTONE 6217 replaces Hotel California. As soon as I receive a new message and I check in SETTINGS, SOUNDS & VIBRATIONS, obviously RINGTONE is set to 6217 and NOTIFICATION SOUND is set to GALAXY/CASSIOPEIA. I change them, and they are used all the time, until a NEW message is received.
I find this so unnecessarily complicated. I have 3 places to set the NOTIFICATION SOUND as described above, even though all my preferences are ignore by the OS, all set to whatever the OS wants.
Is this a bug or am I missing something?

Sorry, just can't find the paperclip to att the screen shots. You guys make this stuff for Einsteins, but some of us aren't that clever and can't follow this stuff. Even setting a notification sound in Android 11 was very much designed with the idea that only super clever people will use this OS. They got that wrong: one is not. Any way, I think my above explanation of the problem is clear. I really appreciate your help, B Diddy; thank you for the time that you spend trying to figure this out.

This is a head-scratcher, and it's doubly difficult to figure out since it's the kind of thing where actually handling the phone (or being able to see your screens) can really help. At this point, you may just want to back up your data and do a factory reset, then see if the problem persists then.

Before that, though, try wiping the cache partition, which doesn't affect any of your personal data: https://www.t-mobile.com/support/de...5g/wipe-cache-partition-samsung-galaxy-a32-5g. This can sometimes clear up various bugs.

It looks like you created a new account for yourself -- were you having trouble with your ynotamil account? We don't allow multiple usernames, so one of them will need to be deleted.

 

[ynotamil]

To insert a picture/screen shot select the third icon from the right in this screen shot. It's in the header of the "post reply"..
View attachment 339192

This is a screenshot with the 2 rows of 39 icons that I get when I select REPLY TO THIS message. None of them is the usual PAPER CLIP that we normally use to ATTACH a doc or pic, hence my confusion. I had to hover one by one to find the one to use to INSERT IMAGE. On UBUNTU the 3rd icon from the right is SUBSCRIPT.
Is this a screenshot? Never tried it before, so let me know.

 

[ynotamil]

B. Diddy,
@ SETTINGS, SOUNDS AND VIBRATION, I get this

 

[ynotamil]

On my APPS, MESSAGES,NOTIFICATIONS (Allowed), INCOMING MESSAGES I get this:

This sound is never plaid, never changed.

 

[ynotamil]

B. Diddy
Senior Ambassador


Here you can see that NOTIFICATION SOUND is declared for the 3rd time; once as PULSE BEAM and twice as CALM, even tough when I get a NEW (meaning, never got any message from this contact, sometimes also from some apps; I still didn't figured out which ones and how/when, but lets leave this for latter on), the NOTIFICATION SOUND played is GALAXY/CASSIOPEIA. After that, RING TONE is reset from HOTEL CALIFORNIA to 6217, and NOTIFICATION SOUND is reset from PULSE BEAM/CALM to GALAXY/CASSIOPEIA. The kind of funny part is that the sound set in APPS, MESSAGES, NOTIFICATIONS, INCOMING MESSAGES (Pulse Beam) is never played.

 

[ynotamil]

B. Diddy
Senior Ambassador

I only realised now: note my second screenshot, the one that I get by APPS, MESSAGES, NOTIFICATIONS (Allowed), INCOMING MESSAGES, the title of the screen is INCOMING MESSAGES, MESSAGES, DEFAULT SETTINGS, (emphases on DEFAULT ). Nothing default on that for sure.

 

[B. Diddy]

Ok, thanks for posting those screenshots. I would agree with you, that's not how the phone should be behaving. This makes me think even more that your next steps are a cache partition wipe, and if that doesn't help, then a factory reset, as I previously mentioned.

 

[ynotamil]

I already wiped the cash, still the same. About the 2nd account, plse keep this. The other is TAPATALK I don't want it. I don't use that app. Will uninstall it later.