Off to a rough start with my Gear S3

[PortablePete]

So after bringing my watch home I paired it to a Moto z force. Worked ok for a couple of hours. Then it died with a unresponsive condition till stuck in the charger. Then I got a heat warning just a couple of minutes after restarting. Then it wouldn't find the mobile network. Talked on the phone with Verizon. After a bit of stuff told to bring it into a store for an exchange. Hopefully when I do this tomorrow I'll get a good one. It will be my third smartwatch and they were all pretty good. My old gear 2 with camera still works fine. Just don't own a Samsung phone after the note 7 bullstorm.

 

[PortablePete]

It didn't go well when I tried to exchange the faulty device. Got nothing but a bunch of attitude from the rep and manager. So it only costs me 35 bucks to return a faulty device. Way to go Verizon!

 

[11B1P]

you had the watch for 24hrs +/- and they charged you the restocking fee? they wouldn't exchange it?

 

[PortablePete]

nope. and noted on my account it was a defective device. nice...

 

[PortablePete]

I got my papers to prove the timeline too. Just another reason to leave Verizon after nearly two decades.

 

[ClintRo]

Complain in web chat until they refund that money. Or call them and keep calling back. No way should you have to pay to return a defective device.

 

[PortablePete]

I call and I am on permanent hold. I've wrote several emails with no answer yet. Going to wait now for the note 8 release and change carriers then. And also get another S3. Actually liked it a lot.

 

[ClintRo]

If you log on to Verizonwireless.com and use the chat function... that has always worked best for me.

 

[PortablePete]

I tried a few times on the phone and once on chat. All the same answer. So I'll wait till another time.

 

[Doug Moffat]

Never heard of a restocking fee at Verizon. But service varies from store to store. Have a friend who was a rep for Verizon. Amazing the stories she has to tell. I often go to Best Buy to avoid the local retail outlet.

I'm assuming you went to Verizon and not one of their pseudo representatives.

 

[jordans0nly]

 

[lv2bsilly]

Did you have any luck? I have T-Moblie and find that their Twitter reps are the best one to contact with any issues. They seem to do more than what a phone rep or site rep can do. I hope in the end they refund you that fee for a defective device!

 

[ClintRo]

They shouldn't charge a restocking fee on a defective device. They should exchange it.

But yes they have a $35 restocking fee, but you can sometimes get it waived.