OK Google is off yet activating randomly!

[dlalonde]

My wife has a Moto X Play and hotword detection is off. Yet almost everyday she takes her phone and there's a Google search of something we said. Very very annoying. How do I make sure this doesn't happen?

 

[B. Diddy]

Is it possible that the phone is accidentally being turned on while in her pocket or purse, and then the microphone on the Google search bar widget is being accidentally pressed?

 

[dlalonde]

Is it possible that the phone is accidentally being turned on while in her pocket or purse, and then the microphone on the Google search bar widget is being accidentally pressed?

No it's usually while lying on a counter.

 

[B. Diddy]

Any phantom touches? Maybe the screen near the microphone is falsely registering a touch.

 

[dlalonde]

Any phantom touches? Maybe the screen near the microphone is falsely registering a touch.

No it's generally surrounded by either nothing or books and paper.

 

[B. Diddy]

Sorry, I meant do you ever notice other unintended touches during your routine usage? Phantom touches don't need anything nearby to register -- it might be a problem with the screen, or perhaps a screen protector.

 

[dlalonde]

Sorry, I meant do you ever notice other unintended touches during your routine usage? Phantom touches don't need anything nearby to register -- it might be a problem with the screen, or perhaps a screen protector.

She says it doesn't happen. We just tried saying OK Google (with my voice and hers) and it launched. This is bizarre.

 

[B. Diddy]

What if you clear the Google app's cache and data?

 

[dlalonde]

What if you clear the Google app's cache and data?

I just tried, no luck

I guess I'll have to do a hard reset then?

 

[B. Diddy]

Try wiping the cache partition first, if you haven't already: https://motorola-mobility-en-in.cus...prod_answer_detail/a_id/106533/p/30,6720,9392

 

[dlalonde]

Try wiping the cache partition first, if you haven't already: https://motorola-mobility-en-in.cus...prod_answer_detail/a_id/106533/p/30,6720,9392

I just wiped the cache partition and again all Google cache. I said "OK Google" and it asked if I wanted to be able to search by saying "OK Google". I said no. Then said OK Google and it launched...

I checked again the Google settings and the voice search is off, the hotword is off and there are any recorded, she doesn't use Google Now which is also turned off... it's really really stubborn!

 

[B. Diddy]

It just seems like something is wrong. Send some feedback to Google via the Feedback option in the Google app's settings. Also send feedback to Lenovo, if there's an option to do that in the phone's system settings.

 

[dlalonde]

It just seems like something is wrong. Send some feedback to Google via the Feedback option in the Google app's settings. Also send feedback to Lenovo, if there's an option to do that in the phone's system settings.

I'll try that. Thanks for your support!