On my 3rd Maxx HD

[jroc]

Former AT&T Mobility CSR here.

From experience, I can tell you that the Verizon CSR did an AMAZING job. I can't begin to express how much trouble that rep went through to help you out. I have had a few bad experiences dealing with retail representatives over the phone, but none as unpleasant as yours. Many kudos to the VZW rep for orchestrating everything just to get you a new phone, knowing the whole time her job performance is judged on the average time of her customer interactions (among other things). If you get a survey callback of some sort, leave extremely positive feedback for her.

Theresa deserves to have her butt cooked. I'm professionally and personally appalled at what happened in the store.

My 2 cents.

Yea.....I rarely deal with Verizon in store. Not because I think they suck in store, but because its easier for me to use online or call over the phone.

They way they treated me over the phone is the reason why I'm still with them. They looked out for me when they didnt have to, let my bill go way past due and still keep service. Billed the Droid X1 to my account at retail and they didnt press me to pay it off quick. I think they let me stretch it out over 3-4 months. In one store they did try to look out for me when the Motorola E815 was out. Charging piece in the phone was broke, I didnt have insurance and if I still had the piece they woulda charged $50 to have it fixed. I learned then that insurance might be my friend going forward.

 

[nufan4115]

I'm going to ask the same question as someone above. Was it an Authorized Retailer or an actual Corporate Verizon Store? That makes a difference people. Do not go to Authorized dealers or agents. They'll will rip you off and treat you like crap after the sale because they purchase the phones just like you and I. Once they hand it to you as far as their concerned they are done with you.

Message brought to you by the amazing Droid Razr Maxx

Dont throw all authorized agents under the bus. My son works for one and they do a fantastic job!!!! Much better than the 2 corporate stores we have in town

 

[Midwestuser1]

I'm going to ask the same question as someone above. Was it an Authorized Retailer or an actual Corporate Verizon Store? That makes a difference people. Do not go to Authorized dealers or agents. They'll will rip you off and treat you like crap after the sale because they purchase the phones just like you and I. Once they hand it to you as far as their concerned they are done with you.

This is NOT the experience I've gotten. The corporate owned stores tend to care less if you aren't buying something. Also this depends alot on the quality of the actual employees at any given location.

Message brought to you by the amazing Droid Razr Maxx

 

[paul-c]

Yea.....I rarely deal with Verizon in store. Not because I think they suck in store, but because its easier for me to use online or call over the phone.

It is alot easier to deal with Verizon over the phone. Whenever I want something, that's the route I take. The store is good for getting a look at a device, but that's about it, in my opinion.

Sent from my Panasonic ELUGA

 

[Eclipse2K]

I had Verizon replace my Maxx HD because the radio kept dropping it's data signal everywhere I went. It was even doing it in store so a replacement was in order and I was given one without a hassle. I dealt with the same representative who signed me up for Verizon and a BlackBerry Storm years ago and it was the same easy experience. This time, however, my HD Maxx is not dropping signal like it used to and it's a more solid experience. After my experience with the original Maxx, I was getting a bit worried but it's all good now.

 

[Iggymart]

I agree that manager should be fired.

Sent from my DROID RAZR HD using Tapatalk 2

 

[GilmourD]

Kinda almost wonder if your first two phone issues were the result of them messing with the phones... Sounds like they don't give a flying... hoot.

 

[ChuckG73]

Kinda almost wonder if your first two phone issues were the result of them messing with the phones... Sounds like they don't give a flying... hoot.

That was my thought as well.......I want to start a consulting firm for cellular customers. Customers who do not know what they want and need help choosing the right device. Helping them order said device and then being there to answer questions on said device. I am tired of going into a Verizon store and dealing with idiots.

 

[GilmourD]

That was my thought as well.......I want to start a consulting firm for cellular customers. Customers who do not know what they want and need help choosing the right device. Helping them order said device and then being there to answer questions on said device. I am tired of going into a Verizon store and dealing with idiots.

I have two VZW corporate stores within a short drive of home. I've always gone to the one that's a bit further away since it's actually been there much longer. When the closer one opened up I found that it was staffed by complete morons. It's not a huge difference in distance, but it's enough to be slightly inconvenient with my tight schedule, but I will always go to the store further out to make actual purchases or do anything important because I know they won't mess it up.