One App won't show notifications

[Sarah83]

Hi all,
Hope someone can help me here. Since upgrading to S25, one particular (important to me) app won't show notifications anymore.
I have attached screenshots of my settings. Please can anyone advise? The app company will not help me as they say the issue must be with my phone and not on their end.
Thanks in advance,
S

 

[B. Diddy]

Welcome to Android Central! Can you confirm that someone is trying to send you a message on that app but you're not getting the notifications for it?

 

[Sarah83]

Yes I can confirm this. As well as that, the app used to send notifications for reminders but, again, it no longer does so. I have uninstalled and reinstalled, checked the app is up to date.

 

[B. Diddy]

I noticed in your duplicate post (https://forums.androidcentral.com/threads/one-app-wont-show-notifications.1083850/) that there was another screenshot there showing the Notification Categories, where only Messages shows up. I'm assuming notifications for reminders would be a separate category.

I'm not familiar with the app in question -- is there an option in the app's own settings to turn on reminders in the first place?