One App won't show notifications

[Sarah83]

Hi all,
Hope someone can help me here. Since upgrading to S25, one particular (important to me) app won't show notifications anymore.
I have attached screenshots of my settings. Please can anyone advise? The app company will not help me as they say the issue must be with my phone and not on their end.
Thanks in advance,
S

 

[B. Diddy]

Welcome to Android Central! Can you confirm that someone is trying to send you a message on that app but you're not getting the notifications for it?

 

[Sarah83]

Yes I can confirm this. As well as that, the app used to send notifications for reminders but, again, it no longer does so. I have uninstalled and reinstalled, checked the app is up to date.

 

[B. Diddy]

I noticed in your duplicate post (https://forums.androidcentral.com/threads/one-app-wont-show-notifications.1083850/) that there was another screenshot there showing the Notification Categories, where only Messages shows up. I'm assuming notifications for reminders would be a separate category.

I'm not familiar with the app in question -- is there an option in the app's own settings to turn on reminders in the first place?

 

[Sarah83]

Thank you for the speedy reply. There are no options for notifications within the app itself. And there are no other categories under the app settings on my phone either.
This issue only began when upgrading to the S25, previously on the s22, everything worked as it should, with me receiving all notifications..

 

[B. Diddy]

Do you remember seeing other Notification Categories on the S22? I realize this is something you might not have paid close attention to on the previous phone.

 

[mustang7757]

U see the battery of the app what is it set as ? Optimize?
Set to unrestricted

 

[mustang7757]

Moved this to the s25 Forums

 

[jtfwTX]

I know this sounds like overkill but it's worked for me in the past. You shouldn't have to do this but it definitely can't hurt. In the app info area, force stop, clear data, then uninstall. Reboot phone. Reinstall app and try again.

You have no other app that organizes, hides, collects notifications correct?

Also, again it shouldn't matter but do you still have the old device and if so is it still receiving notifications from this same app?

Good luck and update us please!