One plus three - not recognising transferred number

Sophie Morgan

New member
Sep 23, 2016
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Please help! I just bought a one plus three (my first one plus) and got a new sim from EE. I want to keep my old number, EE are certain they have transferred from my temp number to my old one - but the phone is still operating on the temp number. They said I need to change how my phone number is displayed on handset.

I looked at other forums and the previous phone versions have an option to change how phone number is displayed in the Call Settings but I can't find that option??? Any help greatly appreciated :)

https://forums.oneplus.net/threads/wrong-phone-number.180602/ this was the guidance for one plus one and two
 

ironass

Well-known member
Mar 9, 2015
5,293
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Please help! I just bought a one plus three (my first one plus) and got a new sim from EE. I want to keep my old number, EE are certain they have transferred from my temp number to my old one - but the phone is still operating on the temp number. They said I need to change how my phone number is displayed on handset.

I looked at other forums and the previous phone versions have an option to change how phone number is displayed in the Call Settings but I can't find that option??? Any help greatly appreciated :)

https://forums.oneplus.net/threads/wrong-phone-number.180602/ this was the guidance for one plus one and two

Hello and welcome to Android Central Sophie Morgan!

I have just completed the same merry-go-round with EE in the U.K. as you. It took me 3 days to get my number transferred from Vodafone to EE. I was on the temporary number for 2 days. Finally, today, it was sorted out at EE's end and I can now make and receive calls on my usual, old, number. Unfortunately, in Settings > About phone > Status > SIM status > My phone number... it still shows the temporary number but all calls and texts now, finally, show my old, ported, number. AFAIK, there is no way on the OnePlus 3 to change the number shown in My phone number. I have tried removing the SIM and restarting the phone without the card and then re-inserting it, to no avail. No big deals for me so long as everyone I call or text can see my old number.
 

MRS DIVA

Well-known member
Feb 24, 2014
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EE can be a royal pain in the rear.... I had the same issue of being told that my old number had been transferred and it hadn't. It took 2 days to sort out. On my OnePlus 3, it shows the the temporary number and this was also the case on my Note 2.

Hopefully it will sort itself out soon

Posted from my Galaxy Tab Pro
 

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