P20 Pro keeps dropping connection on WiFi and Data

[andyandrew2006]

So I bought my p20 Pro brand new not too long ago. I ignored it at first and just thought it would work itself out but now it's just frustrating. Whether I am on strictly WiFi or Cell Data alone, it keeps cutting out. Like I'll be watching the signal come in and then just drop randomly. It interrupts everything. How do I fix this? And don't say "have you restarted down your device yet" lol.

 

[B. Diddy]

This is somewhat related to rebooting, but have you tested to see if this happens in Safe Mode? https://www.getdroidtips.com/huawei-p20-pro-safe-mode/

 

[andyandrew2006]

I've tried several times and can't get into safe mode. Just not working

 

[B. Diddy]

Try these steps: https://safemodewiki.com/how-to-enable-safe-mode-on-huawei-p20-pro/

 

[andyandrew2006]

Try these steps: https://safemodewiki.com/how-to-enable-safe-mode-on-huawei-p20-pro/

Didn't work. Tried several times. So when the animation starts up, I press and hold down the volume down button? I've tried it before the animation when it first starts up and even when the animation comes up. Prob tried it a dozen times in variations.

 

[B. Diddy]

And you held the Vol Down button until the homescreen appeared?

There are some Chinese brands that don't allow the user to boot into Safe Mode, but I thought Huawei wasn't one of them.

One more possibility -- with the phone on, press and hold Power until you see the power menu, then press and hold Power Off on the screen. Do you see a message about Safe Mode there?

 

[mustang7757]

I've tried several times and can't get into safe mode. Just not working

You tried resetting network?

 

[andyandrew2006]

And you held the Vol Down button until the homescreen appeared?

There are some Chinese brands that don't allow the user to boot into Safe Mode, but I thought Huawei wasn't one of them.

One more possibility -- with the phone on, press and hold Power until you see the power menu, then press and hold Power Off on the screen. Do you see a message about Safe Mode there?

Tried that and nothing

 

[andyandrew2006]

You tried resetting network?

It's for WiFi too

 

[mustang7757]

It's for WiFi too

Yes both

 

[B. Diddy]

Do you have a case on? If so, does it have any metal in it? Some "blingy" cases can actually interfere with signal depending on what's used for the bling.

 

[andyandrew2006]

Do you have a case on? If so, does it have any metal in it? Some "blingy" cases can actually interfere with signal depending on what's used for the bling.

Yes I have a lovemi
https://www.amazon.com/dp/B07CBSLPT...ag=hawk-future-20&ascsubtag=UUacUvbUpU6867128

But would that still just randomly drop internet connectivity? I mean I'm getting bout 100mbps down With the case on then just randomly drops.

 

[B. Diddy]

That case doesn't look like it has any metal, but it's worth testing the phone without the case on, just to see.