pairing problem with fitbit charge hr to android 5.0.2

[AC Question]

fitbit charge hr will not pair with my android phone and fitbit locks up when trying . Message on android stated can't pair with fitbit charge hr

 

[Judy Rudolph]

Re: pairing problem with fitbit charge hlr to android 5.0.2

I have trouble pairing my samsung galaxy s5 mini to my fitbit HR Charge - it gives an error message 'trouble connecting to fitbit.com'

Please help...!??

My friend with his iphone paired his fitbit immediately..

 

[Judy Rudolph]

any advice please...?

 

[David Gilbertson]

Heya, I was having this same message "trouble connecting to fitbit.com" (Nexus 6). I tried maybe 8 times and on the 8th time it worked, it took several minutes before it finally came back (I'm on a fast connection, so the slowness isn't in the connection) and said 'next step'.