Phone Call Issues

[Dee74]

To provide some information I have a 2023 Toyota Highlander, Samsung S22 Ultra and new bluetooth hearing aids.

My phone used to work flawlessly but for the last month the hands free phone will not work. I am not having any problems with the phone connecting but none of my phone calls will connect to the radio. I can answer with steering wheel and screen controls but all phone calls go directly to handset mode and the only way I can talk is by switching to speaker phone on Android Auto and picking up my phone. I have tried switching to bluetooth mode on the screen but the call stays in handset mode.

At first I thought it was the new hearing aids, even though I have been using them for 3 months, so I disconnected them from the phone before connecting to the car but that does not help. I also thought maybe the wireless connection caused the problem but I have tried both the wired and wireless connections and get the same results.

Anyone else with a newer Toyota radio and same or similar phone experiencing similar issues?

 

[SpookDroid]

Have you checked if the BT connection to the car is also set to Phone and not just media? I would also try the usual 'trick': remove the connection between car and phone and re-connect; that usually resets any lingering issues.

 

[Dee74]

Have you checked if the BT connection to the car is also set to Phone and not just media? I would also try the usual 'trick': remove the connection between car and phone and re-connect; that usually resets any lingering issues.

Yes I checked the bluetooth and it is configured for phone calls.

 

[SpookDroid]

Did you try resetting the connection to the head unit? Do you have any other Android phone you could test to see if this is a system-wide behavior or if it's just with your phone?