Phone (Doogee Y7) refuses calls when screen locked

[Android Central Question]

Kinda defeats the purpose of having a phone if it doesnt ring when someone calls. It just vibrates once and gives a missed call notification. The person on the other end gets a busy tone.

Why does this happen, it is very annoying? I went through all of the phone app options, connectivity options and sound options and everything looks fine to me. It's Android 8.1.

 

[belodion]

Has it ever worked?

Have you spoken to your carrier about it or tried the SIM in another phone?

https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[DaoNayt]

Yes it worked before. Its a new phone, everything was fine for about a week. Calls come through when I'm using the phone, they are only rejected when phone screen is locked, so I dont think its a carrier issue.

 

[B. Diddy]

Welcome to Android Central! Does it also happen in Safe Mode? https://www.getdroidtips.com/boot-doogee-y7-plus-into-mode/

 

[DaoNayt]

I cant get to safe mode. It shows safe mode in the lower left corner, but goes into recovery instead.

It is Y7, not Y7 Plus

 

[belodion]

There is something wrong, it seems to me. It may be worth considering a Factory Reset. Otherwise, perhaps return it, before which you would have to Factory Reset it anyway.

 

[B. Diddy]

It shouldn't matter that you have the Y7, not the Y7 Plus -- the steps should still be the same. What do you mean that it shows Safe Mode in the lower left corner, but goes into recovery instead? Do you mean that it first boots into Safe Mode, and then reboots into the Recovery Menu on its own?

 

[DaoNayt]

It shows Doogee logo and Safe Mode in lower left, as per step 4 in the guide, but then it goes to recovery.

 

[B. Diddy]

Try wiping the cache partition from the Recovery Menu, following these steps (but choose Wipe Cache Partition instead of Wipe Data): https://www.hardreset.info/devices/doogee/doogee-y7/

 

[mustang7757]

It shows Doogee logo and Safe Mode in lower left, as per step 4 in the guide, but then it goes to recovery.

Do you use DND(Do Not Disturb)?

 

[DaoNayt]

No, DND is off, forwarding is off etc. I checked all settings, there is no setting that says "Reject calls when screen is locked"

 

[DaoNayt]

Wipe Cache didnt work...

 

[mustang7757]

No, DND is off, forwarding is off etc. I checked all settings, there is no setting that says "Reject calls when screen is locked"

Have you tried a factory reset?

 

[DaoNayt]

Yes I did, just now. It looks like it's fixed, but maybe its just a fluke. I will update tomorrow.
I still dont know why this happened so theres no guarantee it wont happen again. I cant keep resetting the phone very week...

 

[mustang7757]

Yes I did, just now. It looks like it's fixed, but maybe its just a fluke. I will update tomorrow.
I still dont know why this happened so theres no guarantee it wont happen again. I cant keep resetting the phone very week...

Let's see what happens, I agree should have to keep resetting but we see how it goes.

 

[DaoNayt]

Spoke too soon. Doesn't work again. I havent changed any options or installed new apps.
Really, it's my fault for being poor and only able to afford literally unusable products.

 

[mustang7757]

Spoke too soon. Doesn't work again. I havent changed any options or installed new apps.
Really, it's my fault for being poor and only able to afford literally unusable products.

How old your sim card , maybe talk to your service provider?

 

[DaoNayt]

Its a new card, I had to get a new nanoSIM for this phone. I talked to the carrier before, and they say they see no forwarding active, no bans, no network issues, nothing that would affect calls. Everything looks OK on their end. I tried the SIM in my old phone and it works fine.

 

[mustang7757]

Its a new card, I had to get a new nanoSIM for this phone. I talked to the carrier before, and they say they see no forwarding active, no bans, no network issues, nothing that would affect calls. Everything looks OK on their end. I tried the SIM in my old phone and it works fine.

Then something up with the phone , APN looks fine ?

 

[DaoNayt]

Yes, they checked APN too.