I'd call Verizon. I had a serious problem apparently caused by porting over my number from ATT yesterday. I lost the ability to call out, or receive calls through the night, and finally called Verizon. The tech at Verizon was great - carefully walked me through resetting the internal numbers to properly match the cell system, and it's been great since. I was really impressed with her expertise and efficiency in getting to the heart of the problem and staying with me until it was completely resolved.