I recently dropped my phone and sent to LG to get repaired.(no, I didn't have the insurance) I had no problems getting reception prior to sending the phone for repair. Since the phone was returned I have not been able to make any calls. I can get internet service with my mifi/hotspot from At&t but my phone says "Emergency Calls Only" I have talked to tech support, taken it to the store and gotten a new SIM card. It works for about two to three hours and then it goes back to "Emergency Calls Only". I have shut it off, turned it back on, taken the case off, the only place it has service is at the AT&T store. LG says its a service problem, AT&T says it sounds like it's LG's problem.