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Phone not ringing

darren254

New member
Sep 25, 2013
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It seems my SG 9 is ringing on the callers side but there is nothing on my side. No missed call nor message to say missed call.

It's not all the time as it does ring but I've had a few people ask me why I haven't rang them back.

Has anyone heard of this and is there a remedy.

Thanks.
 

SpookDroid

Ambassador
Jul 14, 2011
18,846
11
38
Are you on WiFi calling by any chance? If so, a bad connection may be the culprit. If not, then it's more likely a carrier issue (i.e. poor signal and the call not truly connecting on your end) than a phone issue. If this persists I'd check with your carrier to check if you need a 'refresh' on your line and/or SIM.
 

B. Diddy

Senior Ambassador
Moderator
Mar 9, 2012
161,946
290
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Welcome to Android Central! Apologies if you've already done these basic things, but make sure the Ringtone volume slider is turned up (it's separate from your Media volume slider), make sure you're not on Mute, and make sure Do Not Disturb is off.
 

darren254

New member
Sep 25, 2013
5
0
0
Welcome to Android Central! Apologies if you've already done these basic things, but make sure the Ringtone volume slider is turned up (it's separate from your Media volume slider), make sure you're not on Mute, and make sure Do Not Disturb is off.

All that was checked. I've had phone calls from people telling me the phone rang but I hadn't touched the phone from the time they say they called until the time the call come through.
 

darren254

New member
Sep 25, 2013
5
0
0
Are you on WiFi calling by any chance? If so, a bad connection may be the culprit. If not, then it's more likely a carrier issue (i.e. poor signal and the call not truly connecting on your end) than a phone issue. If this persists I'd check with your carrier to check if you need a 'refresh' on your line and/or SIM.

I don't think I am on WiFi calling. Never heard of it to be honest. I'll try get through to the carrier tomorrow. Thanks
 

B. Diddy

Senior Ambassador
Moderator
Mar 9, 2012
161,946
290
83
Do you have any 3rd party spam call detectors installed?
 

Morty2264

Ambassador
Mar 6, 2012
22,534
52
48
This may sound silly, but have you tried restarting your device to see if it's a glitch?
 

mustang7757

AC Moderator
Moderator
Feb 6, 2017
85,826
59
48
Oops, didn't realize it's preinstalled. Can you Disable it in the Settings>Apps​ menu?
Phone app menu settings
0dcd570b2b4a9df323baa31488ed540c.jpg


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