Phone stuck on M screen, how can I move it past this?

A

AC Question

Phone stuck on M screen

I bought a unlocked pure edition moto x directly from Motorola. Powered on this past Tuesday. Didn't install sim card yet. Notified me Wednesday there was a update. I clicked OK. Went to work
come home and the phone was stuck on the M screen. Got it to the boot loader clicked recovery. Had the android guy laying down with the exclamation point. Wiped cache. That didn't work. Done a factory reset that didn't work. On the boot loader screen where the options are available it says device is locked. And software version it says modified. I never modified it. So now I have to return for a refund. But how would this of happened? And,what does it mean by modified? Called Motorola and I done everything they said to do.
 

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