I bought a Moto X a little less than 6 months ago, and now I'm unable to unlock the phone. Details:
- The phone has never been physically damaged (never dropped, no water, etc.)
- Start up proceeds normally, with correct screen animation and sound
- Lock screen displays normally, including preview of any notifications
- Notifications roll in normally, including appropriate vibration or sound, and I can preview the notifications on the lock screen.
- I don't have a password, only swipe-to-unlock. The touchscreen appears to work, as the lock screen is reactive (both screen and vibration) to my touch.
- When I swipe to unlock the phone, it simply goes to a black screen. Touching anywhere on the screen is unresponsive. The physical buttons (volume and power) appear to work properly. I am able to take screenshots using these buttons.
- When I plug in the phone to a computer, the computer shows the device, but no files available, the same message I would get if the phone was locked.
- I tried restarting the device
- I tried clearing the cache partition
I know I have the option to factory reset, but I'm hoping there is some way to recover my photos first. (Yes, I know I should back up my photos.)
Also, is it possible that this could be related to a malfunctioning proximity sensor? Or is it definitely a software issue?
- The phone has never been physically damaged (never dropped, no water, etc.)
- Start up proceeds normally, with correct screen animation and sound
- Lock screen displays normally, including preview of any notifications
- Notifications roll in normally, including appropriate vibration or sound, and I can preview the notifications on the lock screen.
- I don't have a password, only swipe-to-unlock. The touchscreen appears to work, as the lock screen is reactive (both screen and vibration) to my touch.
- When I swipe to unlock the phone, it simply goes to a black screen. Touching anywhere on the screen is unresponsive. The physical buttons (volume and power) appear to work properly. I am able to take screenshots using these buttons.
- When I plug in the phone to a computer, the computer shows the device, but no files available, the same message I would get if the phone was locked.
- I tried restarting the device
- I tried clearing the cache partition
I know I have the option to factory reset, but I'm hoping there is some way to recover my photos first. (Yes, I know I should back up my photos.)
Also, is it possible that this could be related to a malfunctioning proximity sensor? Or is it definitely a software issue?
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