Pixel 2 Random Restarts

[adamjw2]

Never had this problem before until I drove home for Thanksgiving. On the drive, when we'd go through areas without 4g/lte my phone would freeze for 10 seconds, then reboot. This happened all day long on Friday while visiting my family, where they have only cellular signals.

I tried running in Safe Mode as suggested by Google, but still got the restarts. I then did a factory reset and did not restore a backup. Still got the restarts. I eventually restored my backup, but now that I'm back home, not a single restart. What the...?

 

[B. Diddy]

Hmm, that's a bit worrisome, especially since it was happening in Safe Mode. I'd talk more with Google support and start asking about a replacement under warranty.

 

[mwboost]

Mine actually froze and restarted a few days ago. I unlocked it and went to open an app and it froze during the animation of opening the app. Then turned off. It was lifeless for about 10 seconds after that.

 

[adamjw2]

Exactly the behavior I saw. Many times it restarted I wasn't even using it, but the next time I pulled it from my pocket it had been restarted.

 

[B. Diddy]

Do you both have the smaller Pixel 2?

 

[adamjw2]

I do, yes

 

[mwboost]

Do you both have the smaller Pixel 2?

Yep

 

[anon(10334997)]

My Pixel went to a black screen and I had to force a reset on it to get it working again. I wasn't sure if an application caused this or if there was a hardware issue. It only happened once, so I'm not too worried. On the other hand, a G6 that I had prior to this didn't exhibit the same problem in the almost two weeks I owned it.

 

[Go0gle]

Having this problem on average once per day with my Pixel 2 XL 64GB, latest November patch.

It's happened while just sitting on the table, in my pocket, and with Android Auto running.

Dear Google: PLEASE do not use LG for the Pixel 3...

 

[B. Diddy]

I doubt LG's prior bootloop woes are related to this, since it's also mentioned for the smaller Pixel 2 (HTC). Hopefully it's just a glitch with the latest security patch ...

 

[KrisYYC]

Happened once to me as well while listening to music. A co-worker had it happen to him also on the same day. We both have Pixel 2's

 

[johnnyshinta]

I've had this happen a few times. No pattern I can find

 

[Go0gle]

Someone on XDA thinks it's the LTE modem when it has weak signal (WCCFtech has already used that source for a full article lol). My reboots have all happened with max LTE strength.

 

[DJM626]

Did you give up on your Nokia 8? KrisYYC

 

[B. Diddy]

Here's the latest article about the issue: Pixel 2 and Pixel 2 XL are randomly rebooting for some while on LTE, likely due to kernel panic from modem

 

[Mike Dee]

I doubt LG's prior bootloop woes are related to this, since it's also mentioned for the smaller Pixel 2 (HTC). Hopefully it's just a glitch with the latest security patch ...

Of course it's not...random reboots are a different animal

 

[KrisYYC]

Did you give up on your Nokia 8? KrisYYC

Nope! I switch between the two. I usually use my Pixel 2 at work as it's smaller and easier to use one handed. For days off I use the Nokia 8.

If there was a way to have two SIM cards with the same phone number simultaneously I'd carry both phones with me all the time

 

[mwboost]

Mine just did it again. Pulled it out of my pocket and said requires pin after restart. I thought my one time was a once off. Ugh.

 

[KrisYYC]

Anybody have missing photos since the reboot? My downloads album is totally gone.

 

[radgatt]

A fix is on the way in the coming weeks.

https://support.google.com/pixelphone/forum/AAAAb4-OgUsRDQlJ36ODog/?hl=by