Pixel 6 battery getting stuck at 100%

Ciaran Inglis

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I've had the pixel 6 for about a week and on the first charge it got stuck at 100%. I managed to get a replacement sorted out and the first charge its still doing the same thing. I've had this issue plague my pixel 4 XL hence the upgrade but two brand new phones have done the same thing. It'll be stuck at 100% until I restart or when I've left it, it'll slowly go down but still not at the correct percentage. Does anyone know what can be done??

UPDATE:
I've run some tests and whatnot and the battery seems to be dropping after a full charge but when restarted it shows a completely different percentage (managed to get it to 95% and after restarting it went to 92%). I've been in contact with google and they were going to send me another replacement but it was going to be a refurbished phone and I've had terrible experience with their refurbs. This is the second pixel 6 I've owned in the past two weeks and both have had the same issue with the battery.

UPDATE 2:
I have received my third device and all issues, EXCEPT the battery issue, have all disappeared. This is the third device so I'm thinking its a software issue that can just be sorted with an update or something because there is no way I've hit three of the same device. I don't mind I'm used to it now so I'll just keep an eye on it for now and hope something fixes it or see if it just sorts itself out.

FINAL UPDATE:
This is going to be the final update I make on this thread because it seems to be going absolutely nowhere. The second thread you may have seen is about a separate issue(s) that has been unresolved and has now been closed for no apparent reason.
The issue I had to start with was resolved with android 13 and is described in this thread. The battery would not go down at the correct percentage after being charged fully. After updating to android 13 everything seemed to be fine it would charge all the way to 100% and go down perfectly. I did forget to update on here but the first issue in this thread was fixed meaning my battery was fine and went down at the appropriate rate.
Now, the new issue(s), which I had started in a separate thread to avoid confusion with this one, was the fact that a few weeks after android 13 everyone started noticing a sudden drop in battery when idle and in use. I have in fact noticed this and battery has been very terrible and dropping rapidly. I barely manage to get a day of usage now and have to constantly charge and I've only owned it for about two months. After I noticed this things started to get worse and more problems started to arise. My pixel stand 2nd gen stops charging my phone at about 70 or 80% and then goes back to charging after a second or two. When it does this it tells me that its charging at say 85% but upon turning my phone back on it tells me a completely different percentage (I completely shut down my phone to charge most times so I'm not using it while its charging). It also does this with the wired cable that came with the phone and the google 30w adapter.
That's just issue number 1, the second issue is the fact that after leaving my phone to charge for long enough, it'll tell me its at 100% and like every normal person I take it off and turn it back on. When I do that it'll show me that the battery is somewhere between 95 and 99% even though it was on a long charge and showed it was fully charged. This can happen when using either the cable or pixel stand. It usually shows 98% but I've had it as low as 96% and its never done this before. The 3rd issue is when I use my phone I usually let it drop to about 5-10% before I shut the phone down completely and pop it on charge and 99% of the time the battery will go up from what I turned it off at. So say I use it and let it hit 5%, I'll then turn it off and put it on charge but as soon as it shows the percentage at which its charging it'll be a lot higher than what it showed when I turned it off. So as an example it went to 5% and then after turning it off and putting it on charge it showed me 10%. That's not a normal miscalculation. I've seen maybe 2% but a whole double is a bit much. I don't use any foreign cables or chargers all google products and this is a third brand new replacement. I like to have the battery go right to 100% and deplete at the correct rate without having to go through silly processes. I want to be able to stick my phone on charge and take it off at 100% and just use it.
I have asked loads of people and well I have this whole thread. I've tried everything possible from turning off battery percentages and adaptive battery features to completely resetting my phone and nothing seems to be really helping. I keep getting silly answers from people here and nothing that helps. I'm guessing that this is just another bug of some sorts because its never done this until after android 13 but people seem to be telling me otherwise and closing threads I have started to keep the two issues separate. I don't mean to be rude or anything but this is about as helpful as googles forms and they just give you the plain troubleshooting guides which most of the time have nothing to do with the issues at hand
if there are any helpful suggestions please do reply and try to help but other than that I will not be putting up anymore updates for this thread.
 
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J Dubbs

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I haven't used any other battery reading apps or software but it seems that when it's fully charged it goes down a slower rate than normal I ran a quick test just yesterday and I charged my phone to 100% and used it as normal and the battery was going down. I managed to get it to 95% and then I restarted my phone for it to drop all the way to 92% so it seems to go down just not at the right percentage and this is the second device I've had in the past 2 weeks

I would suggest turning off the battery percentage number at the top of your screen and just use the little battery icon. Folks tend to obsess over the percentage number and develop "battery anxiety". Phones are notorious for not calculating the "exact" percentage of battery... every phone I've had has calculated the battery percentage slightly differently. Some drop faster at first, then slow down, others are the opposite. I turned mine off so (1) I wouldn't focus on it and (2) I have more room at the top of my screen for other notifications.

As long as it gets you through the day don't worry about it ;)
 

Ciaran Inglis

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Another thing you could try is calibrate the battery by using it until it turns off then charge it to 100 try that 2 times maybe it will get it going

I'll give that a try i haven't done that yet but it's just such a strange thing that's happened to three phones in the past couple months I have talked to google to try put a word through to the internal team just incase it's some sort of bug. Also that place you suggested doesn't seem to work still but do you know if it's available in the UK anywhere?
 

Ciaran Inglis

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I would suggest turning off the battery percentage number at the top of your screen and just use the little battery icon. Folks tend to obsess over the percentage number and develop "battery anxiety". Phones are notorious for not calculating the "exact" percentage of battery... every phone I've had has calculated the battery percentage slightly differently. Some drop faster at first, then slow down, others are the opposite. I turned mine off so (1) I wouldn't focus on it and (2) I have more room at the top of my screen for other notifications.

As long as it gets you through the day don't worry about it ;)

I know I could do that but it's the fact that the real percentage is dropping faster than what it's telling me so it'll die quicker I know it's a petty issue but it's just with it being a new phone
 

mustang7757

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I'll give that a try i haven't done that yet but it's just such a strange thing that's happened to three phones in the past couple months I have talked to google to try put a word through to the internal team just incase it's some sort of bug. Also that place you suggested doesn't seem to work still but do you know if it's available in the UK anywhere?
Ahh your in the UK I'm not sure there available there , but try the other method for 2 battery cycles
 

Ciaran Inglis

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Keep us posted on the letting it drain couple times

Well so far still no change. I've charged my phone twice in the last two days with full draining and no difference but I've noticed my screen around where the fingerprint sensor is makes a popping sound when pressure is applied and not a lot of pressure at that. I ended up getting a bit frustrated as this is my second pixel 6 and nothing seems to be going right so I contacted google as they kept a case open for my battery issue and asked if there were any other options. They have told me that they have their own repair service where I can send my device to them and have all issues looked over and repaired. Do you know if it is of good quality or trustable?
 

mustang7757

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Well so far still no change. I've charged my phone twice in the last two days with full draining and no difference but I've noticed my screen around where the fingerprint sensor is makes a popping sound when pressure is applied and not a lot of pressure at that. I ended up getting a bit frustrated as this is my second pixel 6 and nothing seems to be going right so I contacted google as they kept a case open for my battery issue and asked if there were any other options. They have told me that they have their own repair service where I can send my device to them and have all issues looked over and repaired. Do you know if it is of good quality or trustable?
I'm not sure outside of the US , but if Google saying that's who they have to look at I would trust them over a unknown repair shop for sure , even the certified repair shops in the US for Google and Samsung that use genuine parts can mess up so your experience may vary .
 

Ciaran Inglis

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I'm not sure outside of the US , but if Google saying that's who they have to look at I would trust them over a unknown repair shop for sure , even the certified repair shops in the US for Google and Samsung that use genuine parts can mess up so your experience may vary .

I know I have two options I can have the phone replaced but the replacement is a refurb and I'm not trusting that after the experience I've had or I can have the device repaired but again it could get messed up. I'm in a box honestly hahaha
 

mustang7757

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I know I have two options I can have the phone replaced but the replacement is a refurb and I'm not trusting that after the experience I've had or I can have the device repaired but again it could get messed up. I'm in a box honestly hahaha
I understand, would they swap it out for say Pixel 6a or not a option? Maybe refund u and get another device?
 

Ciaran Inglis

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I understand, would they swap it out for say Pixel 6a or not a option? Maybe refund u and get another device?

They won't let me swap not even upgrade and pay the difference but I've gone through with an exchange because in the email they said device's may be refurbished. I had to get my pixel stand replaced and they said the same thing and it's a brand new stand that I'm getting so I'm going to check if the replacement pixel 6 is new of refurbished and work from there
 

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