Pixel 6 Fingerprint scanner not working with apps?

[djfro05]

As well as using the Pixel 6 fingerprint scanner to open my phone, I had two app (LastPass and Toyota apps) that had a biometric in their apps that allowed me to open them using the phone's fingerprint scanner info. When I tried yesterday, neither app will open using their fingerprint biometric (while the phone still opens using the fingerprint scanner). My last update was March 5th and the app sign-on was working after the update. Does anyone have any idea how to remedy this situation?

 

[TraderGary]

Try doing a "restart" to see if that restores the equilibrium.

I have a number of apps that use my P6Pro FPS. among them are LastPass, Wells Fargo, and Interactive Brokers.

 

[Remrose]

Have you re-done your fingerprints or added more of them. Any changes to the fingerprint setup will force you to resign into your apps via password and set up the biometric again.

 

[Ron Ross]

Oddly, I have noticed that the fp scanner works *better* to log in to apps than it does to unlock the phone. Go figure.

 

[djfro05]

Thanks for all the replies. I had tried all the above suggestions, even deleting all the main fingerprints and redoing them with no success. This included using the LastPass main password to reset the app. I even had a google sign-in biometric newly popup and still none of the apps will recognize the fingerprint giving me the "!" sign when I try to use it. Very frustrating.

 

[B. Diddy]

I'm not sure if the fingerprint sensor is active in Safe Mode, but give that a try: https://support.google.com/pixelphone/answer/2852139?hl=en

 

[djfro05]

Tried the old standby-deleting & reinstalling the app. Still no luck. It doesn't appear the app is the cause of the problem. Thanks for the idea.

 

[StormnNJ]

I would check permissions and reauthorize fingerprint authentication in the apps. Whenever Citi updates for me it never takes my fingerprint so I have to remove the check mark in the app settings allowing it and go back in the app to re-auth and wait for Citi to send the text verification.

 

[Morty2264]

I'm sorry this is happening to you, OP! Keep us posted on what happens! Are all of your other biometric apps working?

 

[djfro05]

Presently, I only have two apps that are using the biometric sign-on (LastPass & Toyota) and both are still not working. The only working biometric is the initial Pixel sign-on.

 

[mustang7757]

Presently, I only have two apps that are using the biometric sign-on (LastPass & Toyota) and both are still not working. The only working biometric is the initial Pixel sign-on.

It works for unlocking the phone?

 

[Morty2264]

I was going to recommend the "restart" option as well, but I see that's already been suggested. Have you connected with Google about this? Or submitted feedback to LastPass and Toyota's apps?

 

[djfro05]

Hi Mustang,

Yes, the biometric opens my phone with no problem. The weird thing is the apps biometrics worked until 8 days ago and just stopped. My last update was 3/5 so I don't think the update was the cause.

 

[djfro05]

Hi Morty,

I first tried contacting the google pixel community last week and, as of this morning, have had no response. I thought about contacting both LastPass & Toyota but, with when two independent apps suddenly stop working at the same time, I figured the problem lies with the Pixel 6. The more I read about the past problems with the fingerprint issues and updates, I wonder if this is just another one to add to the list.

 

[TraderGary]

Fingerprint Sensor App verification is working for Microsoft OneDrive, Microsoft Word, LastPass, Wells Fargo, and Interactive Brokers on my Pixel 6 Pro. App verification isn't a problem here. I doubt if what you're seeing is a Pixel 6 bug. Can you try Safe Mode to see what happens?

 

[djfro05]

Hi TraderGary,

I tried safe mode but both apps are disabled in safe mode. What's my next step?

 

[mustang7757]

Hi Mustang,

Yes, the biometric opens my phone with no problem. The weird thing is the apps biometrics worked until 8 days ago and just stopped. My last update was 3/5 so I don't think the update was the cause.

Hi
Maybe try going in safe mode then back out sometime fixes glitches.
Sorry just seen your response
What about once you exit out safe mode

 

[djfro05]

Back at you. Went from safe mode to regular sign on. Still no luck with the apps.

 

[pauldroidr2d2]

As well as using the Pixel 6 fingerprint scanner to open my phone, I had two app (LastPass and Toyota apps) that had a biometric in their apps that allowed me to open them using the phone's fingerprint scanner info. When I tried yesterday, neither app will open using their fingerprint biometric (while the phone still opens using the fingerprint scanner). My last update was March 5th and the app sign-on was working after the update. Does anyone have any idea how to remedy this situation?

Have you tried uninstalling and then reinstalling?

I use the Toyota app and haven't experienced any issues as of yet.

 

[djfro05]

Unfortunately, I've uninstalled & reinstalled both the LastPass & Toyota apps with no success. Something is definitely funky with my phone. It's almost like a setting has been changed but I have no idea where to begin looking.