Play store won't download anything

[cloneme2]

I'm a new member and have been having same problems as starter of this thread and others and I followed the answers here and solved my problem.
I want to thank you guys I couldn't download from Play store always stopped just before then end. So I cleared data and cache stopped google play, cancelled my Google account and rebooted. Then reinstalled Google account and I was able to download from play store. Great stuff.

 

[Lorivanb]

Thanks, Elias! I tried all the suggestions that were posted above yours, and this was the only one that worked!

 

[wess580]

Sorry everybody.... the issue was with time and date setting no need to do a hard rest check date and time make sure its set for the correct time, date, and region

 

[ehsankhan]

I updated my samsung galxy s3 and play store isnt downloading any new apps it updates the already downloadaed ones fine . I tried factory resetting it (which was the first thing I did) but still its not working. Please help

 

[wess580]

Did you check the date and time setting make sure the year matches too

Let me know how you make out

 

[Sadi ali]

Sent from my SPH-L710 using Android Central Forums

i have same problem ... Bar is working but after a long time nothing is downloading

 

[Melissat2012]

My note 3 wasn't downloading any apps I went to apps and it said most of them were updating I clicked stop then tried to add an app it worked then I was able to update I hope this may work for some of you having issues.

 

[deadman0899]

Hay ive been having the same problem of not being able to download apps and now a app that i tryed to download is stuck downloading and when i try to cancle it, it just continues with the problem. Ive done absolutely everything that u guys have been say to do, and also ive tryed everything on the google Truble shoting website but nothing works. Th problem has been going on for the past 2 days. Can anyone give me a email to maybe contact google or any other suggestions

 

[deadman0899]

Its me again, i have found a temporary fix to the probblem, I just have to download apps from the website on google crome

 

[Milan Remikovic]

Re: Play store wont download anything

Can you describe any events leading up to this? Otherwise my suggestion is go to Settings>Apps>Manage Apps> and find the Play Store app then clear data/cache on the app. See if that clears things up.

Thank you. It helped.

 

[nicoyoung76]

Mine says error retrieving information fron surver when i try to install or update games or youtube

 

[Tiara Weiss]

This information really helped me Thank you!

 

[samnel]

So all the sudden play store does anyone have a fix please help
Sent from my SPH-L710 using Android Central Forums

I have gone to settings, applications and selected to remove updates from play store now it's working OK am using Samsung S6 edge

 

[KidDiePie]

I am getting the same problem, on Coolpad. I tried clearing up some storage space, even deleting files - but that didn't work.

 

[Abhinav Dua]

Original Source with Snapshots : "knowledgeseries" Blog on Blogspot

I tested this solution at

Location : Delhi, India
ISP : Airtel Broadband
Modem : D-Link 2730U
Phone : Galaxy S4 Mini , Moto G (3rd Gen) , Galaxy ACE Nxt

1. When connecting to your Wifi Connection , there are will be 2 Options available below Password Field
a. Show Password
b. Show Advanced Options
Select “Advanced Options”

2. In IP Settings Dropdown , Change from “DHCP” to “Static”



3. Then Enter the following details
• IP Address : 192.168.1.128
• Gateway : 192.168.1.1
• Network Prefix Length : 24
• DNS 1 : 8.8.8.8
• DNS 2: 8.8.4.4
IP Settings could be different in your region

Then Just Connect and try Downloading / Update an App from Google Play Store. I hope it will work for You.

 

[GHaustin]

“””” A Fix For Not Being Able To Download Or Install Apps From The Google Play Store
For People Who Have Tried EVERYTHING And It Still Doesn’t Work !!!!!!”””””””””

To keep a long story short, I had decided to start using an older Android phone of\my wife’s. So I decided to factory reset it so I could start fresh on it. Well after it restarted it immediately being to ***** about not being able to connect to server. Then when I open the play store everything I tried to download was Error retrieving information from server. I tried everything I could think of but nothing worked. Then hitting the forums and trying everything listed in them at least 10 times. So I was about to just give up then my little voice said try this one last thing and to my surprise it WORKED. Everything was working, updating and downloading. Here are the step to what I did.
1. Remove all accounts and yes this means do a factory reset
2. Restart the device
3. After start up DO NOT and I mean DO NOT create, link or sign in using your google account info. Hit skip this step and let the device fully start up.
4. After is has started and you have a data connection open the Play Store
5. At this time NOW sign in with your google account info.
6. Just sit back and enjoy watching the updates come zooming in.
I don’t know why this worked or how but it worked. I am posting this so that others who are as frustrated as I was, might have a chance at PEACE. May this post save others and lead to calm.

 

[srj_2367]

I'm having the exact same problem with my xgody x200 with other error codes -3 and 18 but also the same ones you mentioned :-\

“””” A Fix For Not Being Able To Download Or Install Apps From The Google Play Store
For People Who Have Tried EVERYTHING And It Still Doesn’t Work !!!!!!”””””””””

To keep a long story short, I had decided to start using an older Android phone of\my wife’s. So I decided to factory reset it so I could start fresh on it. Well after it restarted it immediately being to ***** about not being able to connect to server. Then when I open the play store everything I tried to download was Error retrieving information from server. I tried everything I could think of but nothing worked. Then hitting the forums and trying everything listed in them at least 10 times. So I was about to just give up then my little voice said try this one last thing and to my surprise it WORKED. Everything was working, updating and downloading. Here are the step to what I did.
1. Remove all accounts and yes this means do a factory reset
2. Restart the device
3. After start up DO NOT and I mean DO NOT create, link or sign in using your google account info. Hit skip this step and let the device fully start up.
4. After is has started and you have a data connection open the Play Store
5. At this time NOW sign in with your google account info.
6. Just sit back and enjoy watching the updates come zooming in.
I don’t know why this worked or how but it worked. I am posting this so that others who are as frustrated as I was, might have a chance at PEACE. May this post save others and lead to calm.

 

[Scottflyer]

Hi this happened to me on my new LGV10 phone. New apps would start to download for installation but they would get hung up either before downloading anything (apparently based on the progress bar) or after a large percentage of download, e.g. 89% and then hang forever. After trying many things, including deleting all the app cache, I then shut down the phone, turned it off and removed the battery for a few seconds. I replaced the battery, turned it on, booted it up and the problem was completely solved. Simply cleaning up the app cache did not solve the problem! When I booted it back up, I got hella notifications and text messages from up to two days prior.

I currently have Android 5.1.1, Baseband MPSS.B0.2.5.c10-00030-M8992FAAAANAZM-1, Kernel version 3.10.49, Build number LMY47V, Software Version H90010f, Security software version MDF v1.1 Release 5

I hope that his helps someone....

 

[kimo1233]

i can't see how many poeple download my app

when i visit my app on play store i see 0+download
please any help

 

[Damarcus Williams]

done that to I would take it to sprint but I know the first thing they would do is a hard rest im not willing to do that just yet

Sent from my SPH-L710 using AC Forums mobile app

Dont bother still doesn't work