play store won't download large apps

[Mohammad Shebaro]

I contacted agents on samsung members but none of there solutions helped me... I tried to clear cache and date of play store and force stopping it... i tried reset settings in general settings... tried restarting my phone... i have enough storage and i tried several wifi networks none of them helped... first the large app will download normally then after it downloads a bit and then freezes and stops and restarts the downloads...

 

[B. Diddy]

This happens on both wi-fi and mobile data? It looks like you have the Play Store set to download on wi-fi only -- does this happen on all wi-fi networks, or just specific ones?

 

[Mohammad Shebaro]

i selected to download at any network first of all... second the download shouldn't just freeze at 30% and then put this like the screenshot above and when i press download now it restarts by itself... please i need assistance

 

[Mohammad Shebaro]

i tried also different wifi connections not working

 

[Mohammad Shebaro]

i don't what is causing to so this and what is wrong exactly

 

[mustang7757]

i don't what is causing to so this and what is wrong exactly

Hi, have you tried uninstalling play store update ?

 

[Mohammad Shebaro]

Tried unistalling updates for play store and reinstalling them also not working

 

[me just saying]

how much free space do you have for storage?

 

[Mohammad Shebaro]

50 free GB storage phone memory i have the 128 GB samsung galaxy s10 plus

 

[B. Diddy]

Try also clearing the cache/data from the Download Manager system app. To find it, go to Settings>Apps​, then tap Menu>Show System.

 

[Mohammad Shebaro]

i already did that for the 6th time nothing is working I a bit fustrated...

 

[B. Diddy]

Do you mean you cleared the Download Manager's app cache/data for the 6th time, or are you saying you've told us for the 6th time? Because you never mentioned anything about Download Manager before.

Did you already try Safe Mode? https://support.t-mobile.com/docs/DOC-39505

 

[mustang7757]

Tried unistalling updates for play store and reinstalling them also not working

Sorry wasn't clear ...don't update after uninstall , want to see if the older version will work

 

[Mohammad Shebaro]

Oh i thought you mean clear cach of play store... im sorry i'll try it and send u the feedback thank u guys so much

 

[Mohammad Shebaro]

The play store automatically installs itself for the latest update after uninstalling updates...

 

[Rukbat]

Turn off automatic update.

 

[me just saying]

are you carrying the phone while it is downloading? is it plugged into the charging cable? It is a longshot, but try plugging the phone to charge and leave it in one spot while downloading. also, try downloading from the amazon store.