Please help, galaxy note 3 major issue!

[trustse7en]

I am still on this last step. Do You say that You can click the options when the screen is black? I cannot do that. When the screen is black then it is like no app is opened. So the only way to choose anything is during this 1 second when I open the S Finder (then the background app flashes). That's how I typed the PIN (seemed impossible at the beginning but worked after some hours).

 

[Androiduser91]

Yes, to choose SWIPE. Just open S finder and press back to close S finder.
As soon as s finder closes try and choose SWIPE even though its on black screen.

 

[trustse7en]

That doesn't look good. It seems that I cannot choose anything when I have a black screen (checked multiple times). Maybe it is different when You have a PIN lock screen, I don't know. I can only operate on touch screen keyboard (not even choose things) during this 1sec flash when opening S finder.

 

[Androiduser91]

At this point, you will have to play around with your device and see all the possible outcomes.
I'm sure you will be able to choose swipe options.
Get your phone unlocked and change your lock type.

 

[trustse7en]

Ok, finally I had to make a different approach. "Blind clicking" doesn't work on my phone so it was impossible to click SWIPE on the black screen. However I managed to change the lock screen option to Swipe through Samsung's FindMyPhone website. To my suprise this also didn't help and Kies3 didn't allow me to backup anything because it said that the device is still locked (weird).

So what I did is I placed an SD card into my phone and first copied photos, videos, music, documents and Snote notes(!) through "My files" app that is working great despite the issue. The last two things are Contacts and Messages. To copy that I was forced to install Custom Recovery - ClockWorkMod Recovery and root the phone. Then I did a nandroid backup through ClockWorkMod and I am also trying to get the Contacts and Messages database files manually through ADB. The only thing I cannot backup are my Snote notes in KNOX container (too bad...).

I will make a Wipe/Factory reset at the end and try to restore the files and we will see if everything will work as it should.

 

[Androiduser91]

Getting files which are stored in KNOX is not quite possible.
If you find a way please share the same.

 

[nrizos]

Same story for me also!
Started from 14 of May. Not possible to subscribe to network. So there is no way to unlock it with "Find My Mobile" app... I made some progress reaching the pin screen ( with the help of this forum) But... I'm not so fast to type my pin in less than a half of second... Any suggestions to finally unlock the phone?

 

[trustse7en]

I have an update to the issue. After installing this Custom Recovery and making all the backups possible I finally restarted my phone. After that to my suprise the phone started normally and got me to the main screen (no black screen anymore). The thing was that half of the apps was gone and some of the system ones were stopping from time to time. Because of that unfortunately it was impossible for me to get to KNOX (it was closing by itself when typing password). Finally I did a wipe/factory reset anyway and after that the phone works fine. I still have a problem with Snote notes which I copied into the phone (from the backup). When I try to open any of them it says "Wrong file format" (same message when I try to import them from the files directly). Beside that everything is fine.

Same story for me also!
Started from 14 of May. Not possible to subscribe to network. So there is no way to unlock it with "Find My Mobile" app... I made some progress reaching the pin screen ( with the help of this forum) But... I'm not so fast to type my pin in less than a half of second... Any suggestions to finally unlock the phone?

I don't know what You mean by subscribing to network but I was only connected to Wifi (the password was already saved in the phone). The GSM network didn't work for me. And then thanks to Wifi I could go to Samsung "Find My Mobile" on my laptop and connect to the phone through Samsungs Account. It couldn't localize the phone but it could unlock it.

 

[nrizos]

I mean the same: GSM network didn't work for me also. Wifi seems to work (although any voice command replies: "I can't find any network..." So I tried to go to Samsung "Find My Mobile" on my laptop and connect to the phone through Samsungs Account. It couldn't localize the phone and it couldn't unlock it.
I'm so annoyed about all this situation and I can't understand why Samsung didn't gave an official solution to fix this problem so many people facing these days...