Please Help! Unable to download!

[jamespittsis]

Thanks in Advance. I have a Samsung Note 3 that all of sudden takes hours to download pics that are sent in email attachments. Doesn't matter whether I am on Wifi or my Verizon network. Any help is greatly appreciated.

 

[bertsirkin]

Is "Mobile Data" on? (Settings / More Settings / Mobile Networks / Mobile Data)

 

[jamespittsis]

Yes Mobile Data is on. Any other suggestions?

 

[hcane466]

Unplug wifi ..replug...check with speed test...remove battery....clear cashe. .call Verizon

Sent from my SM-N900V using AC Forums mobile app

 

[Vudumedic]

Start by restarting your phone. You could even go so far as to do a hard reset, pull the battery out wait 20 seconds place the battery back in and turn the phone back on.

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