Portable WiFi Hotspot using background data

[AC Question]

My wife has an LG G4 and the Portable Wifi hotspot is eating up our data.

I check all the hotspot settings and they are turned off and yet in data manager it shows that it has used almost 4 gigs of background data. On top of her normal usage.

I need to know how to stop this because this has put us close to our limit.

 

[dpham00]

If you are not using hotspot then try to disable the app

 

[DatManWolf]

If you are not using hotspot then try to disable the app

Unfortunately the option to disable it is not available when looking in data manager.

It just shows that it has 3511mb of background data usage.
All her settings in tethering are turned off.

I couldn't find one setting out of place from her phone and my phone and my G4 doesn't have this issue...

 

[dpham00]

Hmm... Not sure what the problem is then. I will move this to the g4 forum for more visibility