Portrait mode selfies not working.

Returned my old S21. Received the new S21 today. And the selfie portrait mode?

It works!

For whole 3 hours! After 3 hours, it started to do the same thing! I am too disappointed. I was Samsung's loyal customer since S7 edge. I am done with them. Returning the new phone!

Unbelievable. I wonder if Gary02468 was right when he said on February 12: "For several years now, some Note and S models have had a problem where some fundamental part of the system stops working for a minority of users. Sometimes it's camera functionality that breaks, sometimes keyboard response, sometimes fingerprint recognition, sometimes display auto-rotate, or some other low-level behavior.

The common thread is that the problem clears up for a while after a reboot, but returns within a few hours or days. It doesn't happen in Safe Mode, but no responsible apps have been identified, despite comparing different affected users' setups and despite affected users systematically removing and restoring apps to investigate.

The problem, for those who encounter it, is not solved by cache clearing, factory resetting, or even device replacement--it seems somehow tied to particular users' accounts. Possibly a driver-level bug is randomly corrupting some resource in a way that's randomly affected by some aspect of the user account.

I hope we're not seeing a return of this problem here. But if a few others are reporting the same thing as you, it's possible. The test will be whether a factory reset solves the problem for you."
 
After 3 hours, it started to do the same thing! I am too disappointed. I was Samsung's loyal customer since S7 edge. I am done with them. Returning the new phone!
Sorry to hear that. If there's a firmware update within the next week or so, you might want to wait and see if that fixes it.
 
I am really bummed out. The problem is back no matter what I do. I fear that your analysis could be correct. Now Samsung wants me to bring it into a repair shop but I feel that would just be a waste of time. They will not exchange the phone unless I go to repair shop first but there is no way I am doing that. Do you think this upcoming software update will address the issue? https://www.phonearena.com/news/exy...umption-software-update_id130116#post_2401662. Thanks.

Forgive my question, but what's the issue with following the repair shop requirement? Using OEM authorized repair center should be safe..
 
Returned my old S21. Received the new S21 today. And the selfie portrait mode?

It works!

For whole 3 hours! After 3 hours, it started to do the same thing! I am too disappointed. I was Samsung's loyal customer since S7 edge. I am done with them. Returning the new phone!
If I was in your position, I'd factory reset the phone from settings and remove all.accounts then use it for a day with no accounts sign in or 3rd party apps installed and see if it works.
 
Forgive my question, but what's the issue with following the repair shop requirement? Using OEM authorized repair center should be safe..

I should not have to go to a repair shop for a phone that was two weeks old fresh out of the box. And all they said they would or could do is flash entirely new firmware on the phone. It is not worth the trouble just to fix the selfie portrait mode. And who knows if that would even work. I will just wait and hope that Samsung pushes out a software fix. But the theory that Gary02468 published on February 12 looks like a real possibility based on my experience and other comments on these boards.
 
Interesting. I thought yours started working out of nowhere. When did you get the new phone and how long has it been working on the new phone?
The old phone started working with the latest update. I just got this phone 2 days ago
 
I got an update today. Included in the update the camera was updated to version 11.0.02.63. The portrait mode selfies worked but only for 90 minutes and then it stopped working again. Any advice?
 
I got an update today. Included in the update the camera was updated to version 11.0.02.63. The portrait mode selfies worked but only for 90 minutes and then it stopped working again. Any advice?
Would you mind sharing a list of your apps?