Portrait mode selfies not working.

[mustang7757]

I've experienced this problem before the update. I thought the update is going to solve the issue. It didn't.

Then contact Samsung for a replacement.

 

[jskinvest]

Then contact Samsung for a replacement.

Samsung will not replace the phone unless you go to a repair shop first for a diagnosis. During a pandemic.

 

[mustang7757]

Samsung will not replace the phone unless you go to a repair shop first for a diagnosis. During a pandemic.

Contact them through the members app and see your options.

 

[undreamer1]

Samsung will not replace the phone unless you go to a repair shop first for a diagnosis. During a pandemic.

I already received my return label. Unfortunately I don't have an extra phone. Ordered another phone. Waiting for the new phone before I send this one back.

 

[jskinvest]

No, I have no idea. But I'll be disappointed if it does return, unless it's fixed promptly by the next update. Anyway, please let us know. Good luck!

I am really bummed out. The problem is back no matter what I do. I fear that your analysis could be correct. Now Samsung wants me to bring it into a repair shop but I feel that would just be a waste of time. They will not exchange the phone unless I go to repair shop first but there is no way I am doing that. Do you think this upcoming software update will address the issue? https://www.phonearena.com/news/exy...umption-software-update_id130116#post_2401662. Thanks.

 

[chamomiami]

i tried with me and doesn't worked but with my wife was perfect so that mean only work on pretty faces lol

 

[Gary02468]

i tried with me and doesn't worked but with my wife was perfect so that mean only work on pretty faces lol

You tried with the same phone and it works with some faces but not others?

 

[Gary02468]

Do you think this upcoming software update will address the issue?

No one would know except a few engineers and executives at Samsung. Your guess is as good as anyone else's.

 

[jskinvest]

No one would know except a few engineers and executives at Samsung. Your guess is as good as anyone else's.

@Gary02468 after you said "Possibly a driver-level bug is randomly corrupting some resource in a way that's randomly affected by some aspect of the user account" I signed out of my Samsung account and rebooted to see what would happened. It worked for about three hours then stopped working again. Frustrating.

 

[Gary02468]

I signed out of my Samsung account and rebooted to see what would happened. It worked for about three hours then stopped working again.

Just to gather more data: Have you tried with other faces? Tried portrait video selfie mode as well as portrait photo selfie mode? Do you have any other camera apps installed? What's your full firmware version number?

 

[jskinvest]

Just to gather more data: Have you tried with other faces? Tried portrait video selfie mode as well as portrait photo selfie mode? Do you have any other camera apps installed? What's your full firmware version number?

Yes I have tried other faces. I have not done video selfie portrait mode. I do not even see that in the settings. Can you tell me where that is? No other camera apps installed. Do you mean camera version? if yes them 11.0.02.44.

Software version: G996USQU1AUAG. Updated on Feb 8

 

[jskinvest]

Any thoughts?

 

[jskinvest]

It seems like it is getting worse I rebooted two times today just to see what would happen. And both times within 10 minutes the portrait mode front facing camera stopped working. In the past it would work anywhere from 30 minutes to 3 hours.

 

[Post Nine]

and it works fine on safe mode, correct?

 

[jskinvest]

and it works fine on safe mode, correct?

Yes works fine in safe mode

 

[donebrasko]

I know that I have posted several issues with my s21u but I'm also having this problem. I think that I got a bad phone.

 

[Gary02468]

I know that I have posted several issues with my s21u but I'm also having this problem. I think that I got a bad phone.

If it works for a while after rebooting, and it always works in Safe Mode, then it's likely a software defect rather than a hardware defect.

 

[jskinvest]

If it works for a while after rebooting, and it always works in Safe Mode, then it's likely a software defect rather than a hardware defect.

Ok so hopefully a future update will correct it. On a brighter note out of nowhere the video call effects started working. Previously it would stop working the exact same time as the portrait FFC stopped working. But now it works all the time. Weird.

 

[mustang7757]

If it works for a while after rebooting, and it always works in Safe Mode, then it's likely a software defect rather than a hardware defect.

Can always try odin , reflash the firmware see if it helps.

 

[Gary02468]

Can always try odin , reflash the firmware see if it helps.

I agree it's worth a try, but my guess is that it won't help.