Premium Care: Cancel it if you have it.

[ahiqar]

I canceled premium care based on this thread and others I have read. I had it free for a month. Thanks for the input on your experience.

 

[linkiik121]

Yeah, it sucks. I broke my screen and was approved for a replacement 2 weeks ago. Still nothing. All i got from them is that they dont know when they will have replacement devices in. They told me to call back in another week. Crazy....

 

[TylerLV76]

I got a funny message on Twitter from customer support Saturday. They saw my message a week or so ago blasting the service and asked to get involved to help. I gave them my ticket numbers, all my information and they said they were looking into it. 5 days passed and Saturday I get this message:

Your patience is appreciated. We understand your frustration with this situation and appreciate your patience. The Social Media support team is always happy to provide tech support but we are unable to assist with premium care inquiries. Your best option for assistance is to call 1-866-371-9501. If you have any other inquiries, we are here to help. ^Rod

That number is the same number Ive been calling since November 1st.

Then this morning happened. I get a call from Samsung saying they were "happy to have resolved my issue and if there is anything else they can do to assist me". I literally started laughing and told her that they havent resolved anything and it still isnt working. The conversation took a bad turn in her telling me this was a new issue that would need a new ticket created. I got pretty agitated and told her not to bother, I had no interest in starting this all over again.

Like I said, Im done with trying to get it fixed. Truthfully Im trying to convince myself not to buy the Oneplus 5T and sell this phone.

 

[YoYZ]

Well, as luck would have it I tried again for sh**s and giggles and it went through and now says I'm premium covered rather than pending approval. Let's see if something wild happens with that the next few days.

 

[YoYZ]

So ironically, I just submitted a claim with Assurant days after I finally got into Premium Care status and the process was very easy and fluent. They said there are no backorders on note 8's and I'd have a new phone (after they accept my claim) within 24hrs. Seems ez so far I guess but went through hell just to get here.

EDIT, whoa the reviews are terrible for Assurant. One guy got a bootleg iPhone as a replacement and others are saying their phones were bad refurb's. Anyone have these issues with them personally?

https://www.consumeraffairs.com/insurance/assurant-phone-insurance.html

 

[hgreving2304]

Had exactly the same has happened to me. I posted on Twitter and some insurance company contacted me. I think the same is Assurant. They deducted 99$, since then nothing has happened with them saying the phone was on back order. It's been almost 2 weeks. It's the biggest joke in customer service and/or actual contract breach I've ever experienced. Highly recommend staying away from this, I am preparing legal action if somebody would like to jump in on this. For example small claims court action. Only serious replies please.

 

[linkiik121]

Had exactly the same has happened to me. I posted on Twitter and some insurance company contacted me. I think the same is Assurant. They deducted 99$, since then nothing has happened with them saying the phone was on back order. It's been almost 2 weeks. It's the biggest joke in customer service and/or actual contract breach I've ever experienced. Highly recommend staying away from this, I am preparing legal action if somebody would like to jump in on this. For example small claims court action. Only serious replies please.

I finally got my tracking number... they shipped it only took almost 2 weeks and daily phone calls from me. Call them... alot lol

 

[linkiik121]

So ironically, I just submitted a claim with Assurant days after I finally got into Premium Care status and the process was very easy and fluent. They said there are no backorders on note 8's and I'd have a new phone (after they accept my claim) within 24hrs. Seems ez so far I guess but went through hell just to get here.

EDIT, whoa the reviews are terrible for Assurant. One guy got a bootleg iPhone as a replacement and others are saying their phones were bad refurb's. Anyone have these issues with them personally?

https://www.consumeraffairs.com/insurance/assurant-phone-insurance.html

I was told the backorder depends on what carrier you have. I was also told i would have my phone within 24 hour after approval, but that didnt happen. Good luck!

 

[TylerLV76]

I finally got my tracking number... they shipped it only took almost 2 weeks and daily phone calls from me. Call them... alot lol

Glad to hear things worked out for you.

Out of curiosity, I checked again yesterday and I still cannot register and when I called back in they told me the ticket was still open even though the call I got said it was closed. I didnt take matters very far after they told me someone from management would call within 24-48 hours. I laughed a little since theyve been telling me that for over a month.

My Oneplus 5t arrives tomorrow and if it is what it looks to be, the Note 8 will either go in a drawer and only used when I need a better camera or it will be sold. Either way, I think this has to be the last straw with me and Samsung. Next year Im going to give the Pixel lineup a try.

 

[YoYZ]

I was told the backorder depends on what carrier you have. I was also told i would have my phone within 24 hour after approval, but that didnt happen. Good luck!

I got my phone from Assurant in 4 days after submittal my claim so I'm ok with that although its the wrong color, but whatever at this point.

 

[Mark Sanders]

I canceled my Samsung Premium Care within the initial free month but still got charged. After multiple long calls to their customer support over several weeks, I still haven't received a refund.

I, too, got charged after cancelling following the first free month. I am now in dispute with Samsung over the $11.99 plus tax AND TD Bank for over $200 in late charges related to the $11.99.

This whole situation is incompetence and now, harassment.

 

[Gary02468]

I, too, got charged after cancelling following the first free month. I am now in dispute with Samsung over the $11.99 plus tax AND TD Bank for over $200 in late charges related to the $11.99.

This whole situation is incompetence and now, harassment.

I eventually got my $11.99 back, but it took four months and the intervention of my state's attorney general's consumer protection office.

 

[Blues Fan]

I eventually got my $11.99 back, but it took four months and the intervention of my state's attorney general's consumer protection office.

Wow. That's BS. Maybe better to buy from your carrier or Best Buy next time.

 

[rsmin]

Wow. That's BS. Maybe better to buy from your carrier or Best Buy next time.

The very reason I never even tried premium care with Samsung. I (like so many others) love their phones but hate anything to do with customer service. Had enough of that with the note 7 twice to learn my lesson.

 

[Blues Fan]

The very reason I never even tried premium care with Samsung. I (like so many others) love their phones but hate anything to do with customer service. Had enough of that with the note 7 twice to learn my lesson.

Same here. Due to tmobile store AND customer support incompetence and excuses after excuses it took me almost 4 months to get my Note 7 refund short of getting attorney general's office and local media involved.

 

[Gary02468]

Wow. That's BS. Maybe better to buy from your carrier or Best Buy next time.

I did buy the phone from my carrier. Or if you mean buying the insurance, I never do that (it's always less expensive, on average, in the long run, to self-insure--otherwise, insurance companies would lose money instead of turning a profit). I only signed up for Samsung Premium Care to use the free month.

 

[TylerLV76]

I, too, got charged after cancelling following the first free month. I am now in dispute with Samsung over the $11.99 plus tax AND TD Bank for over $200 in late charges related to the $11.99.

This whole situation is incompetence and now, harassment.

Good luck with this. I was billed Nov. Dec. and Jan. for premium care even though they cancelled it in October. I still haven't received a refund but after 3 Billings I finally got them to stop when I had my company attorney contact the CEO office.

I still have my Note 8 but it sits in my cars center console with a T-Mobile digits with data sim strictly for Android Auto. To this day I still cannot register for premium care. They never resolved the issue they created nor did they ever call me back after to see if it was fixed. In the end I logged over 50 calls to them and not once was anything done but they kept charging me even though the service was cancelled.

I switched to a different phone and company and don't plan on ever purchasing Samsung again. Customer service alone was my deciding factor.

 

[rsmin]

Good luck with this. I was billed Nov. Dec. and Jan. for premium care even though they cancelled it in October. I still haven't received a refund but after 3 Billings I finally got them to stop when I had my company attorney contact the CEO office.

I still have my Note 8 but it sits in my cars center console with a T-Mobile digits with data sim strictly for Android Auto. To this day I still cannot register for premium care. They never resolved the issue they created nor did they ever call me back after to see if it was fixed. In the end I logged over 50 calls to them and not once was anything done but they kept charging me even though the service was cancelled.

I switched to a different phone and company and don't plan on ever purchasing Samsung again. Customer service alone was my deciding factor.

Can't say I blame you one bit... Unbelievable how bad the customer service is. Just wish I didn't like their note series so much. I feel like I gamble everytime I buy their phones. If Apple ever has their Apple pencil working with their phone i would probably move to Apple.