I have had premium care since I the S8 launched and when I got my Note 8 I got it again. On November 1st Samsung cancelled my coverage due to "a system issue". I have opened 3 tickets to get this resolved and all 3 have been closed and marked complete yet I am still unable to re-enroll. I have made at least 20 calls to get it resolved and all they say is "we need to escalate this to a management team". I wait the 24-48 hours they request and when I call back they tell me the ticket has been completed. This has happened 3 times, Im on my 4th ticket as of today.
All of that is not why I suggest cancelling your coverage. While on the phone this morning for 2 hours, this joke of a customer service supervisor tells me "theres nothing to be worried about, we dont even have any Note 8's for replacement. They are currently on backorder and we are being told it will be between 8-12 weeks before they can ship any replacements out."
8-12 weeks for a replacement that is supposed to be next day aired to you.
This may be the last straw with me and Samsung. The OnePlus 5t releases tomorrow and Ill probably just buy that and call it a day. Even though my phone is fine, I have had enough with Samsung.
All of that is not why I suggest cancelling your coverage. While on the phone this morning for 2 hours, this joke of a customer service supervisor tells me "theres nothing to be worried about, we dont even have any Note 8's for replacement. They are currently on backorder and we are being told it will be between 8-12 weeks before they can ship any replacements out."
8-12 weeks for a replacement that is supposed to be next day aired to you.
This may be the last straw with me and Samsung. The OnePlus 5t releases tomorrow and Ill probably just buy that and call it a day. Even though my phone is fine, I have had enough with Samsung.