Premium Care Claim

[cocob89]

Also asked about the credit again since the phone is "out of stock", was told there was nothing they could do and that's only if they are never going to get more in the future. Anyone familiar with getting these types of issues with terms and conditions settled? I may have missed it, but, I'm pretty sure their terms don't outline specific circumstances for issuing credits

 

[doggy2965]

Thats awful

 

[Ca_lvn]

Well asurrant/Samsung care refused to issue me a refund on my insurance policy for my N7 I no longer had took 3 months and the BBB to get it settled, Google Samsungs corporate office and talk to customer relations if you want answers start at the top

 

[TheyCallMeBT]

But they care, you guys. The ad says so..

 

[cocob89]

But they care, you guys. The ad says so.. View attachment 261989

Haha! I needed that laugh. Thanks!

 

[gvndeb60]

But they care, you guys. The ad says so.. View attachment 261989

That is hilarious bc that ad is on sooooo many web pages for me. It has been the banner ad in the Gmail app for over a month now. And ironically I already have the insurance.

 

[cocob89]

The second replacement was shipped and should be here Monday. Cross your fingers for me that this is a good one!

 

[steelers1]

The second replacement was shipped and should be here Monday. Cross your fingers for me that this is a good one!

Keep us updated

 

[gvndeb60]

Good luck!

 

[cocob89]

So far so good on the replacement. It's another refurb but no red tint issues, no clicking screen and it's black like I wanted. I'm still proceeding with caution with it but so far nothing has popped up. It only took 2 weeks, 29 phone calls and two very low scoring surveys but so far so good...man keyboards need a sarcasm button haha. Someone from Assurant's corporate department left me a voicemail to call her back about the situation tomorrow. I don't want anything other than for them to spare someone else the headache

 

[blaine07]

So far so good on the replacement. It's another refurb but no red tint issues, no clicking screen and it's black like I wanted. I'm still proceeding with caution with it but so far nothing has popped up. It only took 2 weeks, 29 phone calls and two very low scoring surveys but so far so good...man keyboards need a sarcasm button haha. Someone from Assurant's corporate department left me a voicemail to call her back about the situation tomorrow. I don't want anything other than for them to spare someone else the headache

What. A. Mess.

Glad they got it sorted out with you, finally.

 

[gvndeb60]

So far so good on the replacement. It's another refurb but no red tint issues, no clicking screen and it's black like I wanted. I'm still proceeding with caution with it but so far nothing has popped up. It only took 2 weeks, 29 phone calls and two very low scoring surveys but so far so good...man keyboards need a sarcasm button haha. Someone from Assurant's corporate department left me a voicemail to call her back about the situation tomorrow. I don't want anything other than for them to spare someone else the headache

Congrats, hope it works out long term for you as well.

 

[cocob89]

Thanks for hanging in there with me! Hopefully they can work out the kinks so no one else has to go through this

 

[blaine07]

Thanks for hanging in there with me! Hopefully they can work out the kinks so no one else has to go through this

It absolutely shouldn't take a act of congress as it quite literally did for you...

 

[Jbartu]

I also filed a claim with the premium care and it has been a mess. I too had a black s8+ and received a silver 4 days after my claim. On top of it being the wrong color it could not be activated as it was still registered to another user. I had to return that phone and wait again... 15 days after my original claim I received another silver phone. I went ahead and purchased a black one at full price and am going to sell this one. This has been the worst experience I've ever had with an insurance claim. I understand it's Assurance but it falls on Samsung as they branded this service.

 

[cocob89]

I also filed a claim with the premium care and it has been a mess. I too had a black s8+ and received a silver 4 days after my claim. On top of it being the wrong color it could not be activated as it was still registered to another user. I had to return that phone and wait again... 15 days after my original claim I received another silver phone. I went ahead and purchased a black one at full price and am going to sell this one. This has been the worst experience I've ever had with an insurance claim. I understand it's Assurance but it falls on Samsung as they branded this service.

I feel your pain! I'm not sure if Assurant is a cheaper option for them or what but they've dropped the ball on this. The lady I talked to from Assurant today tried to blame the whole thing on Samsung. She said they want to send new phones and not refurbs but Samsung doesn't send them stock. If that's the case, then why not give a credit to a Samsung account that can only be used for a replacement phone? That seems a lot easier than dealing with a middle man and he said, she said.

 

[Jbartu]

I feel your pain! I'm not sure if Assurant is a cheaper option for them or what but they've dropped the ball on this. The lady I talked to from Assurant today tried to blame the whole thing on Samsung. She said they want to send new phones and not refurbs but Samsung doesn't send them stock. If that's the case, then why not give a credit to a Samsung account that can only be used for a replacement phone? That seems a lot easier than dealing with a middle man and he said, she said.

That's exactly how their contract reads, they are supposed to give you a credit for the Samsung store equal to the replacement value if they cannot supply a replacement. Much like the original poster, when I asked for that they gave me the run around. I don't feel like 14 days is an acceptable replacement time to be without a phone; this was one of the reasons why I purchased insurance.

 

[K_shah]

Buyer be aware!! I made a claim for a galaxy S8+ on June 26th and as o today July 7th no phone has been shipped. I have call them several times and every time they tell me the phone is on backorder. I have checked T-Mobile and other vendors and the all have the phone available. Today I call the supervisor and she told me that I get the phone whenever they come in and there is no limit to the waiting time. So basically I am at their mercy. This doesn't sound like anything That I would call "premium care plus !!!!!! Very bad service.

 

[TylerLV76]

Buyer be aware!! I made a claim for a galaxy S8+ on June 26th and as o today July 7th no phone has been shipped. I have call them several times and every time they tell me the phone is on backorder. I have checked T-Mobile and other vendors and the all have the phone available. Today I call the supervisor and she told me that I get the phone whenever they come in and there is no limit to the waiting time. So basically I am at their mercy. This doesn't sound like anything That I would call "premium care plus !!!!!! Very bad service.

Ugh, why am I not surprised. Come on Samsung, do the right thing for once.

 

[msp1518]

It's sh** like this that scares the heck outta me. I have been an Apple user for years and just got an S8. But the horror stories I am hearing... Yikes.

Frankly, the migration from iOS to Android is really bothering me. It's NOT easy. I may return this phone and try again when the Essential comes out. I still have my iPhone 6S+.