Private Mode: Forgot Pattern & PIN

[ianfeds]

Hi Guys, can someone please help me? I am unable to open Private Mode. I have either forgotten the Pattern & PIN or i am entering it correctly and the phone is not recognizing it. Is there any way that i can reset the Pattern? Please help.

 

[rando991]

Seeing that you have only one post, you need to take the phone to your local Sprint Store for help. That way, they can verify you are the owner of the phone. Kind of odd that you would forget both the pattern AND pin#...

Sent from my Samsung Galaxy S5