Private mode photos not backed up - any way to recover?

[AC Question]

Private mode photos not backed up - any way to recover ?

I back up my Galaxy Note-5 while private mode on and off and reset the factory, due to some volume issue to give customer care centre. Later when I restore my back up unable to restore my private mode photos. Please advise how to recover it.

 

[Rukbat]

Re: Private mode photos not backed up - any way to recover ?

They no longer exist, so you can't recover them. Anything on the phone disappears when you do a factory reset - that's the idea of a factory reset, remove anything that wasn't there when it came from the factory. Always manually back up any files before doing a factory reset.