Question Problem receiving text messages on my android 12 phone

[Idan]

It's been a week todqy, that I couldn't receive text messages on my android phone. I've tried many ways to sort this out but no way, is anyone here experiencing this , pls help me out guys.

 

[B. Diddy]

Which phone, and which carrier? Are you able to make and receive calls? Is it primarily messages from iPhone users that aren't coming through, or from any user?

 

[Idan]

It's an android phone, and the carrier is glo, I could make and receive calls, but messages aren't coming from both iPhone and android, even network messages aren't coming through also

 

[mustang7757]

It's an android phone, and the carrier is glo, I could make and receive calls, but messages aren't coming from both iPhone and android, even network messages aren't coming through also

Welcome to AC!

B. Diddy asked which Android phone?
Sometimes we need more information , are you using a stock message app, 3rd party , Google's?

Android phones could be Samsung/Goggle/one plus ect...

 

[Idan]

The phone is a google phone and I'm using stock message app not third party app bro

 

[mustang7757]

Ok we are getting somewhere you have a Pixel with Google's message app , what are some of the things you tried ? To avoid going over the same thing

 

[B. Diddy]

Saying a phone is a "Google phone" or an "Android phone" is too general -- we'd like to know the actual manufacturer and model number. You can find out by going to Settings>About Phone.

 

[methodman89]

Is this a Glocell prepaid phone in SA?

 

[Idan]

Ok we are getting somewhere you have a Pixel with Google's message app , what are some of the things you tried ? To avoid going over the same thing

Turn off and on the airplane mode, clear the app cache, reset the app setting

 

[Idan]

Is this a Glocell prepaid phone in SA?

No it's glocell prepaid Phone in NG

 

[methodman89]

Confirm with your provider that you have text messaging enabled for your sim

 

[mustang7757]

Turn off and on the airplane mode, clear the app cache, reset the app setting

Thanks
And you just got this device and it hasn't worked since the messages?

 

[B. Diddy]

I notice that you haven't confirmed yet if you in fact have a Pixel phone, or some other phone. I'm not clear on what "Google phone" means to you.

 

[Idan]

I notice that you haven't confirmed yet if you in fact have a Pixel phone, or some other phone. I'm not clear on what "Google phone" means to you.

It's a pixel phone bro

 

[Idan]

Thanks
And you just got this device and it hasn't worked since the messages?

The messaging is working before it just started a week ago

 

[Idan]

Confirm with your provider that you have text messaging enabled for your sim

Okay

 

[mustang7757]

The messaging is working before it just started a week ago

Ok thanks
So if you have back up on clear the message apps Data and force stop it
If you don't have back up then back up the messages then try those steps

 

[B. Diddy]

I would definitely contact Glocell support to make sure nothing is wrong with the network or your account.

 

[Idan]

O

I would definitely contact Glocell support to make sure nothing is wrong with the network or your account.

Kay thank you bro

 

[Idan]

Ok thanks
So if you have back up on clear the message apps Data and force stop it
If you don't have back up then back up the messages then try those steps

Okay I will try that now