Problem with caller hearing my voice G71

[FalcoTinunculis]

When I call someone or they call me, I hear them but they can't hear me. This occurs with the native telephone app of the phone, and the software phone I use for my landline number on the mobile. So you'd think microphone issues. BUT, when I go to google, and use voice search, it hears exactly what I say, and prints it. So the microphone is working. All app and phone settings are correct. I have a dual sim phone, I have the same symptoms on both sims. When I use the softphone on Wifi, the same symptom. The phone is unusable as a phone, I have had to buy a cheap dumb phone for calls. Any ideas please? Thanks in advance.

 

[B. Diddy]

Welcome to Android Central! It's possible that the primary mic (at the bottom of the phone) is blocked (like by a poorly fitting case, or by debris lodged in the microphone grille). There's usually a secondary mic at the top of the phone that's used for things like speakerphone calls, voice search, etc., which is why that function still works.

If you have a case, take it off. Also inspect the microphone opening at the bottom of the phone and see if it's clogged by lint or something else.