Problem with fingerprint scanner Huawei P9

  • Thread starter Android Central Question
  • Start date

Android Central Question

Problem with fingerprint scanner

Lately the fingerprint scanner won't unlock the phone. There's no vibration indicating wrong fingerprint, it just does nothing. When I unlock the phone using PIN it works fine opening top notification panel or scrolling through photos. When I go to settings and fingerprints manager it recognizes my fingerprints without a problem. Even when I lock the phone it works well for couple of times but after a while it stops working again.

I already switched the phone off and on again but it changed nothong.
Any advice besides resetting to factory settings?
Thanks for any help