problem with the sounds

[YouseF1515]

Hello, i have a problem with my phone after the new update, for some reason all the sounds started coming from the earpiece speaker i have tested the original speaker and its working fine, i have tried a lot of things and still the same problem

 

[B. Diddy]

Welcome to Android Central! Was this an official system update over-the-air, or one you downloaded from a website and installed on your own?

 

[YouseF1515]

it was an official system update

 

[B. Diddy]

Try wiping the cache partition: https://support.t-mobile.com/docs/DOC-39551

 

[YouseF1515]

i did and still the same problem

 

[B. Diddy]

Does it happen in Safe Mode as well? https://support.t-mobile.com/docs/DOC-39505

 

[YouseF1515]

yes it dose

 

[YouseF1515]

i also did a factory reset to the phone and still the same problem, please help me its getting annoying

 

[mustang7757]

Have tried reset settings ? Go into settings then scroll to general >Reset> reset settings
But this happen after the update and you tried factory reset and safe mode still same might have to flash the firmware again. If you don't know how to do that probably have take Samsung to warranty.

 

[B. Diddy]

I agree with mustang7757 -- next step is to reinstall the firmware. See if you can do so with Smart Switch:

https://www.youtube.com/watch?v=VXJPC3vbL88