Problems Shutting Down

[Nilson13]

Hey everyone,

I really love my brand new Evo 3D, but I ran into a problem that I hope you guys can help me with. Anytime I do a full shut down of the phone, I cannot turn it back on and when I try to charge, nothing happens. The only way my phone works again is to take out and put the battery back on. And I wouldn't mind so much, but I have to constantly be taking off my case to get to the battery. I have done this five times in a row without fail.

I honestly do not want to do a factory reset, because I have worked so hard organizing everything to get it exactly how I wanted. Have any of you had this problem? A restart works fine, but the full shut down gives me a problem.

If I have to do a factory reset, will the apps on my SD card install again? What would I have to do to get my phone back to how I have it in terms of apps. Thanks

 

[irock1985]

There was something similar to this with the Evo 4G (believe something was still running when the phone appeared to be off) and HTC had to push a fix... I'd suggest we let them know of the problem

 

[dtblair24]

Yeah I am having similar issues. When I shut it down or even do a reboot, I have to end up doing a battery pull. I tried a factory reset and I still have the issue. Simply going to swap the phone out for another one tonight.

 

[dfine1966]

This problem started tonight. I just returned my first EVO 3D on Monday morning, because of problems. I am on second EVO 3D. The first EVO 3D I got on the 24th had intermittent charging problems, where the light wouldn't go on all the time, and had problems charging. It turned out to be a bad port. I had no problems exchanging that EVO 3D. The second one seemed to be fine all day Monday and shut down and charged with not problems Monday night. Today I used it all day and just went to shut it down just like I always do, and plugged it in to the charger. No red light came on at all. I said, oh no, hear I go again. I went to turn on the EVO 3D and nothing happened. I would not start at all. I decided to pull the battery out and put it back in after a minute, and, of course, everything is fine now, at least for tonight. If this happens again, tomorrow night, Wednesday, I will bring it back to Sprint for one last exchange. This time I will try another Sprint Corporate store, instead of the one I got the first two. Hopefully the third time the charm. After three exchanges, I will give up on the EVO 3D, and probably wait until the Motorola Photon comes out. I really hope this doesn't happen, because I really don't like BLUR and I do like the EVO 3D.

Anyone else who had this problem in the last few days, are you still having this problem or have you already exchanged it?

I am hoping this is a one time thing,

 

[dfine1966]

A little more clarification on my problem. The first EVO 3D that I returned on Monday only had an intermittent charging problem. I never had a problem of it not turning on, it just would not charge at times. The one that I got as a replacement, brand new EVO 3D, worked great yesterday, with no problems. I shut it down like I normally would do at the end of the day. The battery level was at 20%. I plugged in the battery charger (HTC one that came with the phone) and nothing happened. I then switched to two different outlets. Still the same. I got a different USB cord to see if it was the cord. Still the same problem. I had a travel charger, and tried it to see if that would make a difference. Nope, it still didn't work. So, that is when I decided to pull the battery. After pulling the battery and putting it back in, everything worked fine. I did notice that the phone was warm last night after extensive use of the phone all day. My daughter and I put it through the ringer, testing all the different features, ie, games, pictures, movies, internet, email, music, etc. The battery life was actually great yesterday. I do have the Otterbox Commuter Case on the phone if that makes a difference.

This morning after recharging, the phone turned on with no problem. I will have to see if it does it again tonight, or was it a small glitch. I guess this is why I have a 30 day return/exchange policy. I did do everything that people had suggested. I put in a 16 GB 6 speed microSD card in it, and tried the 8 GB that came with the phone also.

 

[astoriacub]

Same thing happened to me yesterday. Thought it was a rogue app but after reading this thread it sounds like an OS issue. I'm going to give this some time. Sprint and HTC are good about getting bug fixes out in a relatively reasonable time frame. I suspect an OTA update is in the works that may fix this and unlock the bootloader

 

[dfine1966]

Well, I got my third replacement EVO 3D today. I took it to the Sprint Corporate store that I got the first two. I went right to the Manager and had her help me with the phone's problem. She said there was no problem in exchanging the EVO 3D after seeing it not start up. She pulled the battery, just like I told her she should do, and said it most likely would work fine after the pull. Sure enough it worked again. I talked to her about what would be causing the problem with now two returned phones. She said that other Managers were talking to her about the problem, and they believe that it was caused by the update Sprint and HTC pushed to the phone . She told me I should not do the update for the phone until a new update comes out. I am going on Vacation in two days and I need to make sure I have a working phone, so if my phone will work without the update, that is what I will do. Sprint hasn't admitted yet there is a problem, but it sounds like internally they know something is wrong. If anyone else is having this problem, I would go to Sprint store or wherever you got the phone, and get a new phone and not update until a new update is available. I intend to call Sprint and let them know after a week or two, if my phone is working properly, that the update was most likely the problem.

 

[xPhantom]

How has your replacement been working since you didn't do the update?

 

[dfine1966]

How has your replacement been working since you didn't do the update?

So far it has worked fine. No problems, yet. The new phone is only on its second day. The only problem is that I can't watch the The Green Hornet, because it won't let me watch unless I do the update.

Something that has bothered me about this being software related is that shouldn't everyone be effected by this problem. Doesn't everyone have the same phone with the same hardware? If a software update did this, than most units should have this problem. I am starting to think there was a bad batch of EVO 3D's (just like the EVO 4G had last year) that was released, possibly with a bad power button. It could be some sort of power relay in the phone that is shorting out. Either way, I am still leaning towards a hardware problem as to a software problem.