Problems with documents after marshmallow update on Tab s2

[TopekaRev]

Since the marshmallow update on my tab S2, all of my documents in Word are now read only and I can't update any of them. I had a similar problem a couple of years ago when my Samsung phone was updated. the same thing happened so that I couldn't update my files on my storage card. Anyone else have this problem? Anybody have any suggestions 4 ways to change the documents so that they will be able to be amended?

 

[B. Diddy]

A few things to try:

1. Go to the App Manager, select Word, and Clear Cache.
2. Go to the App Manager, select Word, then Permissions, and make sure it has permission to access your storage.
3. Wipe the cache partition: https://support.t-mobile.com/docs/DOC-23644

 

[nini2nis]

I have the exact same problem. Tried the suggestions above with no luck.

For now the only "fix" is to re-save the document with Save as, but in a different folder or with a different name, a simple overwrite wont do it. The Save as trick is only temporary though, as soon I save the document it will revert to save only mode next time I open it, so more than a fix it's just a temporary workaround.

I work with files that I update constantly and it's driving me insane, any solution would be a life saver.

Just to point out the same thing happens with Excel, I dont use any other office app but Im guessing it's a general office issue. Please help.

 

[B. Diddy]

Welcome to Android Central! It's worth letting Microsoft know about the problem: offandro@microsoft.com

 

[Hurrycanejohn]

Since the marshmallow update on my tab S2, all of my documents in Word are now read only and I can't update any of them. I had a similar problem a couple of years ago when my Samsung phone was updated. the same thing happened so that I couldn't update my files on my storage card. Anyone else have this problem? Anybody have any suggestions 4 ways to change the documents so that they will be able to be amended?

What error message are you getting when you tried to save? Are you talking about Word & Excel file on your SD card or in general?

Posted via the Android Central App

 

[nini2nis]

Welcome to Android Central! It's worth letting Microsoft know about the problem: offandro@microsoft.com

I'll try that, thank you.

As to the other questions. This happens on normal storage, havent tried SD.
There is no error message for me, when I open any document a bar shows uo below the app function buttons that states:
"Read only - you cant save changes to this file" with the option to "save a copy" or "dismiss"

 

[nini2nis]

Does anybody have other ideas how to fix this?
The office android support never got back to me and Im still having the issue.

 

[cfbush2000]

I just saw this. I tried it on my S2 and have the same problem. It isn't something I've ever needed so I wasn't aware of it. I will post here if I can solve it. Just wanted you to know you're not alone in this.