I just (finally!) got a response after six days waiting for someone to do something about my borked screen and part of the process was going to a Google Wallet link they sent with a replacement 16GB unit already in the cart, no tax or shipping. They also sent a return shipper for the bad unit. When they get it and determine it was covered under the warranty, they won't charge me. The question is how long it will take for them to send me the replacement and what awful condition it will be in?