Question about Samsung trade-in

[Mike Dee]

this alone is why the OP absolutely should NOT do as he is suggesting. Samsung is clueless on their best day and any third party they use for the trade-ins will be worse.

Regardless of the level of cluelessness, I would not expect Samsung and the third party to be set up to make exceptions in the trade in routine simply due to the volume of transactions.

 

[toenail_flicker]

Regardless of the level of cluelessness, I would not expect Samsung and the third party to be set up to make exceptions in the trade in routine simply due to the volume of transactions.

no argument here. there are a multitude of reasons why NOT to do it, but for me, that one is the most compelling. even IF they had systems in place to make that kind of decision, which they don't, they would still mess it up. better not to even try.

 

[Mike Dee]

Don't do it, they are going to keep the phone you sent, charge you the difference and say you sent the wrong phone.
And then you need to run behind their horrible support to sort out things.

If the trade value is determined to be less than that initially agreed you can ask fo it back by it of course you are paying full price for the Note 10

 

[mustang7757]

If the trade value is determined to be less than that initially agreed you can ask fo it back by it of course you are paying full price for the Note 10

If they say that I would want them return my trade in and I would return the note 10.

 

[bhatech]

If the trade value is determined to be less than that initially agreed you can ask fo it back by it of course you are paying full price for the Note 10

Yeah I know they say that in FAQ, but that's for the same phone which you had initially agreed to send and they determined it's lesser value than they originally quoted. But if you send an entirely different phone god knows what they do. Most likely you can get that back but no one wants to take that chance with the quality of their customer service

 

[toenail_flicker]

no one wants to take that chance with the quality of their customer service

amen

 

[stevenfstein1]

slightly off topic but when you send in the phone for trade in credit, do you take the sim card out or leave it in?

Best... Steve

 

[toenail_flicker]

slightly off topic but when you send in the phone for trade in credit, do you take the sim card out or leave it in?

Best... Steve

I'm just guessing, but I would want to pull it and keep it.

 

[Lepa79]

slightly off topic but when you send in the phone for trade in credit, do you take the sim card out or leave it in?

Best... Steve

Don't send sim in no. Take it out. SIM is your personal property. Send the phone and NOTHING but the phone.

 

[toenail_flicker]

Don't send sim in no. Take it out. SIM is your personal property. Send the phone and NOTHING but the phone.

I pulled the pen on my Note 7 did you pull the pen on your trade-in for the Note 10, keep the charger, other box goodies, etc.? all of it?

 

[EMGSM]

Yeah I know they say that in FAQ, but that's for the same phone which you had initially agreed to send and they determined it's lesser value than they originally quoted. But if you send an entirely different phone god knows what they do. Most likely you can get that back but no one wants to take that chance with the quality of their customer service

100% agree with this^^^. Just don't take a chance. I'm getting a headache just thinking about it.