random missed texts

[aapold]

Overall I like my Note9 (upgraded from Note5) but one problem is driving me nuts... I miss about 30% of my incoming txt messages. I have done multiple tests from various people, they send me 10 mags and I in variably miss 2 or 3 or 4. I have had this happen with both the stock msgs app and the Verizon messages+ app. On wifi or cellular. I wiped the cache, removed the history , swapped the SIM card, tried it in safe mode etc.

I have had an open ticket with Verizon for about a week, they assured me it would be fixed in 3 days, but a week later nothing. I would have returned it by now but the 14 day window ran out waiting on the promised fix.

Any ideas?

 

[aapold]

Re: random misser texts

subject should be missed not misser

 

[Javier P]

Re: random misser texts

subject should be missed not misser

Edited.

 

[methodman89]

Overall I like my Note9 (upgraded from Note5) but one problem is driving me nuts... I miss about 30% of my incoming txt messages. I have done multiple tests from various people, they send me 10 mags and I in variably miss 2 or 3 or 4. I have had this happen with both the stock msgs app and the Verizon messages+ app. On wifi or cellular. I wiped the cache, removed the history , swapped the SIM card, tried it in safe mode etc.

I have had an open ticket with Verizon for about a week, they assured me it would be fixed in 3 days, but a week later nothing. I would have returned it by now but the 14 day window ran out waiting on the promised fix.

Any ideas?

I wish I had your answer, but your story is a good lesson in not getting strung along past return windows. Also, don't get strung out by the 60 day credit card dispute window if it applies. If you paid for a working device on a credit card, and the device is not as advertised and defective, many credit cards will open a dispute ticket. My main card allows it in their application.
This is part of the Consumer Protection Act. Use it if you can.

 

[Gayle Lynn]

The fact it was reported A WEEK AGO could help in getting it exchanged, yes?

Defect in SIM card and activation process? I know AT&T is funny that way. Phone calls worked but not wifi calling until they entered IMEI into their system.

 

[Richard Stewart79]

I had this problem on my note 8, 4 months ago. Turned out to be a bad sim card. The carrier even had me run tests and they did something in their end b4 determining it was the sim card went bad

 

[aapold]

I did swap the sim card to no avail.

vz is promising to make it right even if it means swapping the phone so hopefully they will get it shorter out.

 

[bbgpsuser]

Doubtful that the phone is the cause of the issue. More than likely a setting on the VZW network.