random missed texts

aapold

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May 15, 2011
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Overall I like my Note9 (upgraded from Note5) but one problem is driving me nuts... I miss about 30% of my incoming txt messages. I have done multiple tests from various people, they send me 10 mags and I in variably miss 2 or 3 or 4. I have had this happen with both the stock msgs app and the Verizon messages+ app. On wifi or cellular. I wiped the cache, removed the history , swapped the SIM card, tried it in safe mode etc.

I have had an open ticket with Verizon for about a week, they assured me it would be fixed in 3 days, but a week later nothing. I would have returned it by now but the 14 day window ran out waiting on the promised fix.

Any ideas?
 

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methodman89

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Feb 5, 2018
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Overall I like my Note9 (upgraded from Note5) but one problem is driving me nuts... I miss about 30% of my incoming txt messages. I have done multiple tests from various people, they send me 10 mags and I in variably miss 2 or 3 or 4. I have had this happen with both the stock msgs app and the Verizon messages+ app. On wifi or cellular. I wiped the cache, removed the history , swapped the SIM card, tried it in safe mode etc.

I have had an open ticket with Verizon for about a week, they assured me it would be fixed in 3 days, but a week later nothing. I would have returned it by now but the 14 day window ran out waiting on the promised fix.

Any ideas?
I wish I had your answer, but your story is a good lesson in not getting strung along past return windows. Also, don't get strung out by the 60 day credit card dispute window if it applies. If you paid for a working device on a credit card, and the device is not as advertised and defective, many credit cards will open a dispute ticket. My main card allows it in their application.
This is part of the Consumer Protection Act. Use it if you can.
 

Gayle Lynn

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Jun 20, 2016
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The fact it was reported A WEEK AGO could help in getting it exchanged, yes?

Defect in SIM card and activation process? I know AT&T is funny that way. Phone calls worked but not wifi calling until they entered IMEI into their system.
 

Richard Stewart79

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Sep 3, 2018
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I had this problem on my note 8, 4 months ago. Turned out to be a bad sim card. The carrier even had me run tests and they did something in their end b4 determining it was the sim card went bad
 

aapold

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May 15, 2011
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I did swap the sim card to no avail.

vz is promising to make it right even if it means swapping the phone so hopefully they will get it shorter out.