RCS recipient may be offline

[Micah Brown1]

Why does RCS recipient say I'm offline when my phone says I'm online?

 

[mustang7757]

Hi, which device and text message app ? Are you roaming when this happens? Do you have Read receipts off ?

 

[Micah Brown1]

Hi, which device and text message app ? Are you roaming when this happens? Do you have Read receipts off ?

S23 ultra, Google messages, not roaming, I have read receipts on

 

[mustang7757]

S23 ultra, Google messages, not roaming, I have read receipts on

Thanks , you want me to put this in the s23 Forums?
I would clear the apps data and force stop it see if any weird glitches and goes back to normal

 

[Micah Brown1]

Thanks , you want me to put this in the s23 Forums?
I would clear the apps data and force stop it see if any weird glitches and goes back to normal

Yeah you can do that! And ok

 

[mustang7757]

Yeah you can do that! And ok

All set , let me know

 

[Talderon]

I'll be honest here about RCS. It's a Mucking Fess in the current implementation. 1/2 the time I have to switch to SMS/MMS with some contacts, other contacts are fine.

I know that EVERYONE that I text on T-Mobile (or any other service on T-Mo network), I can use RCS. When I text someone on AT&T, it's VERY hit and miss. Verizon is less problematic. All in all, they need to just get things working reliably because it's a pain in the butt that a BASIC SERVICE like SMS that has been around for DECADES, now cannot be counted as reliable because they are trying, and failing, "to make it better".

[/rant]

 

[B. Diddy]

I'll be honest here about RCS. It's a Mucking Fess in the current implementation. 1/2 the time I have to switch to SMS/MMS with some contacts, other contacts are fine.

I know that EVERYONE that I text on T-Mobile (or any other service on T-Mo network), I can use RCS. When I text someone on AT&T, it's VERY hit and miss. Verizon is less problematic. All in all, they need to just get things working reliably because it's a pain in the butt that a BASIC SERVICE like SMS that has been around for DECADES, now cannot be counted as reliable because they are trying, and failing, "to make it better".

[/rant]

Hmm, that's interesting. I don't recall having issues with RCS messages to others who have it turned on, and they're mostly on Verizon or AT&T (I'm on T-Mo). Of course, maybe I'm not aware of some missed messages if I'm just assuming they received them and didn't expect a reply ...

 

[rvbfan]

Hmm, that's interesting. I don't recall having issues with RCS messages to others who have it turned on, and they're mostly on Verizon or AT&T (I'm on T-Mo). Of course, maybe I'm not aware of some missed messages if I'm just assuming they received them and didn't expect a reply ...

Likewise I use RCS to communicate with friends and relatives who live in the States and haven't come across this issue. Not to mention the same with RCS in Canada.

 

[kikbxr1969]

I'll be honest here about RCS. It's a Mucking Fess in the current implementation. 1/2 the time I have to switch to SMS/MMS with some contacts, other contacts are fine.

I know that EVERYONE that I text on T-Mobile (or any other service on T-Mo network), I can use RCS. When I text someone on AT&T, it's VERY hit and miss. Verizon is less problematic. All in all, they need to just get things working reliably because it's a pain in the butt that a BASIC SERVICE like SMS that has been around for DECADES, now cannot be counted as reliable because they are trying, and failing, "to make it better".

[/rant]

To be clear, RCS is not SMS (as you even mention that SMS is your fall back)

SMS has been around for decades and is very reliable as all manufacturers and carriers have worked out the kinks. I remember when it all got started, and it wasn't nearly as reliable as it is today.

Apple has no real issues with their messaging because they control all the hardware and dictate terms to the carriers.

RCS is just going to take some time as they get the kinks out. But, at least we have the fallback to SMS. Back in the day, the fallback was landline or smoke signals. So, at least there's that.

 

[Micah Brown1]

I'll be honest here about RCS. It's a Mucking Fess in the current implementation. 1/2 the time I have to switch to SMS/MMS with some contacts, other contacts are fine.

I know that EVERYONE that I text on T-Mobile (or any other service on T-Mo network), I can use RCS. When I text someone on AT&T, it's VERY hit and miss. Verizon is less problematic. All in all, they need to just get things working reliably because it's a pain in the butt that a BASIC SERVICE like SMS that has been around for DECADES, now cannot be counted as reliable because they are trying, and failing, "to make it better".

[/rant]

Yes! that's what I'm constantly having to do, switch to SMS for the text to go through. It's not all the time, but it happens waaaay to often to the point that I got fed up and just went back to using Samsung messages.

 

[tube517]

My son has an iphone and I get this notification when he's at school and he has to turn off his phone. My wife has Android so I never get this notification as her phone is always on

 

[Micah Brown1]

My son has an iphone and I get this notification when he's at school and he has to turn off his phone. My wife has Android so I never get this notification as her phone is always on

No sorry, this is definitely an android thing and our phones are always on. RCS status will even still say connected

 

[tube517]

No sorry, this is definitely an android thing and our phones are always on. RCS status will even still say connected

Likely your connection then. My connection at home is very strong. When I go to smaller towns (not often) or mountains (again not very often) then my connection sucks. (Tmobile)

 

[Micah Brown1]

Likely your connection then. My connection at home is very strong. When I go to smaller towns (not often) or mountains (again not very often) then my connection sucks. (Tmobile)

I honestly don't think it's that because I'm right in the city. And my friend she works from home with a nice strong connection and it happens to her. I'm really thinking it's a carrier issue

 

[tube517]

I honestly don't think it's that because I'm right in the city. And my friend she works from home with a nice strong connection and it happens to her. I'm really thinking it's a carrier issue

Could be a carrier issue. Go to a store and let them do their troubleshooting. Or do it online. I have Tmobile and can commuicate w/them on Twitter and they are pretty helpful.

Also, what troubleshooting steps have YOU done yourself?

Did you reboot your phone? Did she reboot her phone?
Did you clear data and cache from your google messages app?
Did you force stop your google messages app?
Does she use Google messages also?
Did you disconnect from RCS and reconnect?
Did you do all the updates - system and app?
Who is her carrier? Is it the same as yours?

 

[Micah Brown1]

Could be a carrier issue. Go to a store and let them do their troubleshooting. Or do it online. I have Tmobile and can commuicate w/them on Twitter and they are pretty helpful.

Also, what troubleshooting steps have YOU done yourself?

Did you reboot your phone? Did she reboot her phone?
Did you clear data and cache from your google messages app?
Did you force stop your google messages app?
Does she use Google messages also?
Did you disconnect from RCS and reconnect?
Did you do all the updates - system and app?
Who is her carrier? Is it the same as yours?

Yeah that's a good idea. I did clear the cache, restart phone, she uses Google messages and we both have the latest updates, she's with Verizon I'm T-Mobile. I switched to Samsung messages yesterday and went back to Google messages today so I didn't manually turn RCS off. As far as trouble shooting.... basically asking around online and I did the feedback option inside the app

 

[tube517]

https://www.reddit.com/r/GoogleMessages/comments/11cqne4/rcs_not_working_for_some_contacts

Read through this thread. There may be some additional steps you may want to try.

Good luck!