Question RCS/Text Messages from one contact disappearing

[notforhire]

The other day, my bride texted me. After opening the message (Google Messages), I realized that all of our previous messages had been deleted. On her phone that wasn't the case. (both are S24U and we're on Google Fi) I assumed that I accidentally deleted that history with her when I was swiping left to close the app. This morning, she sent me a code that I'll be needing later today. When I opened the message, all previous messages from the last few days were gone. My entire thread with her was deleted, again. I absolutely know that I didn't accidentally delete it. I've confirmed that none of my other threads have experienced the same. There are no settings that I have with her as a contact that are different than with anyone else. I'll appreciate any guidance/insight anyone can offer. Mucho appreciado.

 

[B. Diddy]

A couple of silly basic questions:

Does she have more than one number? For example, my wife has her cell # as well as a Google Voice #, and typically uses the latter. But sometimes she ends up texting using the native cell #, which can be a little confusing if I'm trying to find a message that I thought was in the main thread.

This is very unlikely, but still worth asking -- do you ever use Google Chat? This is also from personal experience, because I typically message my wife using Google Chat, rather than Google Messages (so I have more than one layer of sometimes wondering which thread a particular message is in!).

 

[notforhire]

No, and no

 

[mustang7757]

Did you accidentally archive the message? Check in settings of google messages

 

[notforhire]

Did you accidentally archive the message? Check in settings of google messages

already checked there. I have no messages archived.

 

[mustang7757]

already checked there. I have no messages archived.

If you switch to Samsung messages do they show up?

 

[notforhire]

it's a mystery

 

[notforhire]

If you switch to Samsung messages do they show up?

I had a lot of ancient garbage show up when I switched. After going back to Google, I had messages re-populate from the last few days. So the second failure reversed itself.

 

[mustang7757]

I had a lot of ancient garbage show up when I switched. After going back to Google, I had messages re-populate from the last few days. So the second failure reversed itself.

So they showed up after going back to Google messages?

 

[notforhire]

So they showed up after going back to Google messages?

correct. the messages since the first time all of our messages disappeared. I'm going to let it ride for a while and see if it is "resolved." I'll be back on this thread if it happens again.

 

[mustang7757]

correct. the messages since the first time all of our messages disappeared. I'm going to let it ride for a while and see if it is "resolved." I'll be back on this thread if it happens again.

Ok good keep us posted

 

[notforhire]

the more I think about it, the more I'm convinced that I accidentally deleted the thread between the bride and me. the second "deletion" a few days later actually didn't happen. the bride had sent me a screenshot that was mostly white space. it made the thread appear as if it had been deleted again. ergo, I'm an idiot. thanks for the assistance.