really need some help....loading ringtone

Load it like a song then in the click the personalize option on the home screen ringtone, add new the navigate to the song and set it
 
I tried doing this today and have run into problems as well. I tried loading it through the Personalize Section, in Settings > Sound and then through the HTC App. The funny thing is the HTC App doesn't even give me the option to do "set as ringtone".
 
Hmm that's odd I just did it from the homescreen touch the personalize button then scroll down to ringtone click it from their it should have a button on the top for add new select that and your music library should come up. In the HTC music app select the song and your good
 
Hmm that's odd I just did it from the homescreen touch the personalize button then scroll down to ringtone click it from their it should have a button on the top for add new select that and your music library should come up. In the HTC music app select the song and your good

Yeah I don't know whats going on with it. I have to try it with a different file, maybe the mp3 I'm trying is not allowed or too short. I've never had this issue before.