Received 7 defective Nexus 7's and Google is now refusing RMA's

[Cigar-Junkie]

I am not sure if mine is creaking, I have never played a game on it. I am too lazy to take the cover off to see if it has screen lift and I don't know of any black websites to pull up to check for light leak. It may be defective, I just don't know. Just saying...

Sent from my Galaxy Nexus

 

[NickA]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

And a tablet isn't doing its job when if you hold it by the left side of the body, the screen clicks from poor adhesive, it visibly moves, and the LCD ripples because of the pressure from simply holding it as any tablet owner would.

You're fighting a losing battle here.

^^ This.

No one with any financial responsibly or sense is going to spend money and be satisfied with a defective product. If something if broke you fix it (or replace it in this case). That's how the world works. Welcome to it @Northern Monkey.

 

[NickA]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

Does a BMW sell for 200 notes? Is a flickering screen in low light dangerous? Is there a simple fix? Would you expect a car for Kia money to look, feel and drive like a BMW? People on the thread seem to be forgetting that the N7 costs little more than the higher quality tablets that come out of factories in the Chinese backstreets that are still a pale comparison to it!

Also if your going to compare than use apples with apples! The Fire is subsidized by Amazon because it is closed system and you only got a Playbook for $200 because it is a market failure it didn't sell anywhere near that price point on launch!!!

Read my question to you. The Kia costs less than the BMW (both are brand new). Yet, they both have headlights. With me so far? The lights flicker on the Kia but not the BMW. You take the Kia back to the dealer and he/she says "Sorry, you really didn't pay that much for this car. If you don't want the lights to flicker, you should have bought a BMW. ". You would accept that? You would happily drive off in your brand new, light flickering Kia because according to you, you get what you pay for.

That's acceptable to you? Looking for a simple yes/no answer.

No offense to Kia owners. They do make some fine cars now. Maybe a Yugo would have been a better example.

 

[natehoy]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

And a tablet isn't doing its job when if you hold it by the left side of the body, the screen clicks from poor adhesive, it visibly moves, and the LCD ripples because of the pressure from simply holding it as any tablet owner would.

You're fighting a losing battle here.

Much as I would love to have a perfect build, my tablet is still doing the job I ask of it even if the screen DOES click a little due to poor adhesive, it visibly moves, and the LCD occasionally ripples because of the pressure from simply holding it.

I can play all the games I want. The screen is freaking awesome. It's a quad-core processor. It's holding up just fine. The battery life is excellent. And it's half the price of any other tablet with a build quality anywhere near this.

We have different definitions of "doing its job", obviously, because I haven't run into a single thing my Nexus 7 cannot do due to the minor screen lift. In fact, if it hadn't been mentioned on this forum so much, I honestly would never have noticed it. Once I get that baby in a decent case, which I've been putting off far too long, I'll never give it another thought.

Now if I had the kind of light bleed pictured in other threads where there is a "stage light" effect, or if my screen was all dull and washed out, or if I had a massive oil stain some people seem to have, or some of the other rarer manufacturing issues - sure, it's not doing its job.

But if its job is to wow me as to what is possible for 250 clams? Mission Accomplished - every single day.

But you have the absolute right to return yours if the screen lift bothers you. Just understand that, after a certain number of "bad" ones, you may want to stop and think about whether a "budget built tablet" is really the choice you want to make.

There's a whole raft of Android tablets out there, ranging from the $100 super el-cheapo builds right up to the $600 iPad. The Nexus represents an odd spot on that curve, because the hardware specs are right up there on the top end (despite the lack of a rear camera and expandable memory), and the price is very near the low end. Something's gotta suffer there, and it's going to be margin and/or build quality.

Google sacrificed their margin and made some serious compromises on build quality to make a high-end-spec tablet for low-end-spec money. I got exactly what I paid for. No more, no less.

 

[NickA]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

But you have the absolute right to return yours if the screen lift bothers you. Just understand that, after a certain number of "bad" ones, you may want to stop and think about whether a "budget built tablet" is really the choice you want to make.

There's a whole raft of Android tablets out there, ranging from the $100 super el-cheapo builds right up to the $600 iPad. The Nexus represents an odd spot on that curve, because the hardware specs are right up there on the top end (despite the lack of a rear camera and expandable memory), and the price is very near the low end. Something's gotta suffer there, and it's going to be margin and/or build quality.

I'm not understand the comments form people that accept products that clearly have defects. The screen lifting off it's mounting point is a defect. I don't care if the tablet still works or not. Why would you spend money on something that's broke? I don't get it.

To all the people that purchase defective products for full price: Please send me your contact information. I will buy defective products off eBay for cheap and sell them to you at full price, knowing you won't complain as long as it still works.

Something's gotta suffer there, and it's going to be margin and/or build quality.

All I can say is wow. I mean I respect your opinion, but have we come to a point to where we accept broken, defective items just because the cost is low? Maybe that says something about our economy.

 

[Northern Monkey]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

Read my question to you. The Kia costs less than the BMW (both are brand new). Yet, they both have headlights. With me so far? The lights flicker on the Kia but not the BMW. You take the Kia back to the dealer and he/she says "Sorry, you really didn't pay that much for this car. If you don't want the lights to flicker, you should have bought a BMW. ". You would accept that? You would happily drive off in your brand new, light flickering Kia because according to you, you get what you pay for.

That's acceptable to you? Looking for a simple yes/no answer.

No offense to Kia owners. They do make some fine cars now. Maybe a Yugo would have been a better example.

Read my response! If you returned to the dealers and they said yes we are aware of the problem but we believe it is a fault with the ecu and we're going to try to fix it in a future update but in the meantime don't dip your lights too low till the manufacturer has taken a look at it then you would be more likely to accept this as you you have just bought a brand new model and didn't pay through the nose for a premium product! However should the windscreen or shield as you Americans like to call it be difficult to see out of owing to being cloudy then you would have every right to expect the dealer to fix it immediately but if after 7 replacement's then most sensible people would start to think hang on is this just me being over picky as I see thousands of these appearing and I can't buy a new one currently for love nor money due to demand?

The flickering screen isn't even an issue if you use an app like Screen dim in low light anyway which I prefer anyhow as the lowest default lighting on the N7 is still too bright for me in a darkened room!

Sorry but your reply doesn't warrant a yes/no answer but a bit of common sense considering your getting your knickers in a twist over minor issues on a CHEAP BUDGET tablet!

 

[NickA]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

The flickering screen isn't even an issue if you use an app like Screen dim in low light anyway which I prefer anyhow as the lowest default lighting on the N7 is still too bright for me in a darkened room!

Sorry but your reply doesn't warrant a yes/no answer but a bit of common sense considering your getting your knickers in a twist over minor issues on a CHEAP BUDGET tablet!

Common sense? It's not common sense to want something to be defect free that you paid for? I want to live in your world. And is Google advertising this as a "cheap tablet"? No. They are pushing this as a top of the line, latest/greatest OS, do everything tablet. Come one dude, it's not like it's a cheap Coby tablet or something.

I give up, you win. I'm not going to waste my time responding to your nonsense. Others here are doing a good job at that. Enjoy your defective product that you paid full price for. I have some broken stuff around my house I'll sell to you as well if you are interested, twisted knickers included, whatever they are

 

[Northern Monkey]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

Common sense? It's not common sense to want something to be defect free that you paid for? I want to live in your world. And is Google advertising this as a "cheap tablet"? No. They are pushing this as a top of the line, latest/greatest OS, do everything tablet. Come one dude, it's not like it's a cheap Coby tablet or something.

I give up, you win. I'm not going to waste my time responding to your nonsense. Others here are doing a good job at that. Enjoy your defective product that you paid full price for. I have some broken stuff around my house I'll sell to you as well if you are interested, twisted knickers included, whatever they are

If you want perfection on the cheap mate then prepare to spend your life disappointed! A N7 is throw away money for me, I earn more in a day than the cost of a 16gb model so my nonsense is clearly from a different perspective! Its a cheap product that is perfectly fine at the price paid! There's nothing that touches it for the money and is as well built as other Android Tablets costing twice the price!

 

[dmmarck]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

I'm not understand the comments form people that accept products that clearly have defects. The screen lifting off it's mounting point is a defect. I don't care if the tablet still works or not. Why would you spend money on something that's broke? I don't get it.

To all the people that purchase defective products for full price: Please send me your contact information. I will buy defective products off eBay for cheap and sell them to you at full price, knowing you won't complain as long as it still works.



All I can say is wow. I mean I respect your opinion, but have we come to a point to where we accept broken, defective items just because the cost is low? Maybe that says something about our economy.

It's all economics. All this is is economics. You buy a tablet for $200. Tablet has the internals of more expensive stuff, say $500. It's small, so you knock the value down a few notches. Further, it has defects, further knocking the value down. So long as your enjoyment of the product exceeds the cost value of such a product, it's a rational decision for that respective end user. It's not your place or my place (or anyone's place) to determine:

1. Where someone's general indifference curve starts or originates regarding any given item, value, etc.
2. Whether one's economic choice is foolish, reasonable, etc. or not considering it is always unique to the individual, particularly with something like a gadget.

So while you can disagree with the decision, there are rational reasons why one would keep it. They are plausible, not necessarily objectively, but subjectively, primarily because the end user finds value there--and that's all that has ever mattered.

 

[NickA]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

If you want perfection on the cheap mate then prepare to spend your life disappointed! A N7 is throw away money for me, I earn more in a day than the cost of a 16gb model so my nonsense is clearly from a different perspective! Its a cheap product that is perfectly fine at the price paid! There's nothing that touches it for the money and is as well built as other Android Tablets costing twice the price!

Money isn't the factor for me either. I drop money on tablets and phones (and my most expensive hobby, cars) like a defective N7 screen popping out of place. I earn my money by being a software developer to major corporations, some of which have stuff running on your N7. Regardless of that, my success comes because my team and I deliver quality, error free code. Some projects cost more than others. I don't write crappy code just because someone is paying me less. Everyone should strive to deliver a good product, whether it be hardware or software related.

So our perspectives are the same as far as money goes, that doesn't bother me. I don't like to pay for things that are defective, it's as simple as that. I earned my success, not on charging a low hourly rate, but by delivering a solid product. It's not too much to ask for that from companies as big as Asus and Google.

 

[NickA]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

...
So while you can disagree with the decision, there are rational reasons why one would keep it. They are plausible, not necessarily objectively, but subjectively, primarily because the end user finds value there--and that's all that has ever mattered.

Fair enough. I guess it comes down to tolerance level and what you are willing to live with. Like you said, as long as the consumer feels they got their money's worth, all is fine.

 

[dmmarck]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

Fair enough. I guess it comes down to tolerance level and what you are willing to live with. Like you said, as long as the consumer feels they got their money's worth, all is fine.

Yup. Doesn't mean you can't disagree--I'm flummoxed by plenty of people keeping things that don't even work, yet if it makes them happy, well, not much we can do.

Now, that being said, I love my defective little grouper to death .

 

[Northern Monkey]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

Money isn't the factor for me either. I drop money on tablets and phones (and my most expensive hobby, cars) like a defective N7 screen popping out of place. I earn my money by being a software developer to major corporations, some of which have stuff running on your N7. Regardless of that, my success comes because my team and I deliver quality, error free code. Some projects cost more than others. I don't write crappy code just because someone is paying me less. Everyone should strive to deliver a good product, whether it be hardware or software related.

So our perspectives are the same as far as money goes, that doesn't bother me. I don't like to pay for things that are defective, it's as simple as that. I earned my success, not on charging a low hourly rate, but by delivering a solid product. It's not too much to ask for that from companies as big as Asus and Google.

Well then you should know that sloppy code and tight code can cost the same to write but if you want good code then you go with the best who can deliver at the price you have budgeted for! However if you want the best current internals to hit those all important sales power points at an unbeatable price then you should know corners have to be cut to deliver! You can't expect to buy a car powered by Ferrari for peanuts and yet Google and Asus have delivered just that at the expense of a few slight quality issues that really are not an issue when you realize what you've got under the hood running it! If however you want the full Ferrari experience then you aint going to get it on the cheap so look elsewhere and dig a bit deeper!( Though that is a bad analogy as Ferrari's are badly screwed together at the best of times.....)

Why would anyone expect perfection for peanuts? C'mon honestly! Argue that they should have sold it at a higher price point but that wasn't what Google aimed for - they wanted to hit Amazon and Apple where it hurts and tbh having previously bought on launch a Sim Free Nexus One and Galaxy Nexus I know that Google haven't had much success at pushing premium products at premium prices!

 

[NickA]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

Well then you should know that sloppy code and tight code can cost the same to write but if you want good code then you go with the best who can deliver at the price you have budgeted for! However if you want the best current internals to hit those all important sales power points at an unbeatable price then you should know corners have to be cut to deliver! You can't expect to buy a car powered by Ferrari for peanuts and yet Google and Asus have delivered just that at the expense of a few slight quality issues that really are not an issue when you realize what you've got under the hood running it! If however you want the full Ferrari experience then you aint going to get it on the cheap so look elsewhere and dig a bit deeper!( Though that is a bad analogy as Ferrari's are badly screwed together at the best of times.....)

Why would anyone expect perfection for peanuts? C'mon honestly! Argue that they should have sold it at a higher price point but that wasn't what Google aimed for - they wanted to hit Amazon and Apple where it hurts and tbh having previously bought on launch a Sim Free Nexus One and Galaxy Nexus I know that Google haven't had much success at pushing premium products at premium prices!

Some good points made here. But cheap (meaning low cost) doesn't equal poor quality all the time. I consider my N7 perfect. It's free from all the issues some people are reporting. So the fact is perfection did cost me peanuts. The problem lies in the fact that Asus can't product these defect free consistently. Asus doesn't pay their workers less to make a Transformer Prime than they do a Nexus 7. They need a tighter grip on the QA. Sure, not every device is produced flawlessly, but a better QA process would prevent all of these bad units from going out.

Take the screen lift. We are talking glue and a screw. That's a basic component to putting a tablet together. They can't get that right? Unless you are saying they used cheaper glue that doesn't hold to keep the price of the tablet down. In that case it's risk vs. reward for Asus.

I go back again to the Coby tablets. They are cheap, slow, buggy and poorly put together. But Asus/Google isn't Coby, and they should have more pride in the product they put out.

One other point: more expensive doesn't always equal better quality. So it works both ways at times I guess.

 

[Jaingo5150]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

You feel you have a duty to tell the world how anal you are? If I was Google I'd tell you to sling your hook too!!

The N7 is a high spec, cheap as chips tablet! If you expected perfection then pay Apple prices! At the price you paid expect corners to be cut and face facts its not like you've experienced Xbox RROD levels of failure is it?

My N7 isn't perfect but I paid 200 notes for it so accept it! I suggest you should too or go out and pay a whole lot more!!

I am the first to say the OP should simply be banned from purchasing from the Play Store, WalMart, or anywhere else that sells the N7. Either that or simply hire him as a QA consultant.

However, $250 is not cheap as chips for technology these days, especially for what you get from the N7. Apple has simply desensitized the masses in regards to pricing with their exceptionally high margins, and competitors followed in suit. Apple has just as many complaints, except the Apple Nazis would have closed this thread on day one and banned the OP.

I do in fact expect perfection in my purchases, and to this day I have had zero issues with 2 C60s. I would return one or two as well if I had problems, but 10 is truly unbelieveable. Seems to be trolling at this point.

 

[Northern Monkey]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

Some good points made here. But cheap (meaning low cost) doesn't equal poor quality all the time. I consider my N7 perfect. It's free from all the issues some people are reporting. So the fact is perfection did cost me peanuts. The problem lies in the fact that Asus can't product these defect free consistently. Asus doesn't pay their workers less to make a Transformer Prime than they do a Nexus 7. They need a tighter grip on the QA. Sure, not every device is produced flawlessly, but a better QA process would prevent all of these bad units from going out.

Take the screen lift. We are talking glue and a screw. That's a basic component to putting a tablet together. They can't get that right? Unless you are saying they used cheaper glue that doesn't hold to keep the price of the tablet down. In that case it's risk vs. reward for Asus.

I go back again to the Coby tablets. They are cheap, slow, buggy and poorly put together. But Asus/Google isn't Coby, and they should have more pride in the product they put out.

One other point: more expensive doesn't always equal better quality. So it works both ways at times I guess.

You are quite correct that it is only a bit of glue and another screw or two but when you times that by 5 or 6 million (or 10 or12!) Then it becomes a big cost and that will be the difference between building a Transformer and a Nexus! The cost between a premium device and a quality device is pretty low, certainly considerably less than the price they sell for, the same as a small car and a luxury limo don't cost massive amount more to manufacture but one is for the volume and the other the profit and when it comes to volume every fraction of a penny/cent counts.

 

[1812dave]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

I find no redeeming value to this thread, as the OP feels fully justified in exchanging huge numbers of N7's and the vast majority of members here disagree. I beseech the mods to put this thread out of its misery. I logged in today to see if it had already been closed, but alas it's alive and well and I APOLOGIZE in advance for adding to the noise.

Die, thread, die!!!!!

 

[dmmarck]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

I find no redeeming value to this thread, as the OP feels fully justified in exchanging huge numbers of N7's and the vast majority of members here disagree. I beseech the mods to put this thread out of its misery. I logged in today to see if it had already been closed, but alas it's alive and well and I APOLOGIZE in advance for adding to the noise.

Die, thread, die!!!!!

It'll die when the conversation ends, have no worry about that. I see no reason to artificially stop the conversation, particularly as this is (1) very active, and (2) people are still, seemingly, enjoying the debate.

If you have an issue with any individual post, please use the report feature (the red triangle with the ! in it).

 

[ScandaLeX]

I gave a brief summary of how the production process works. Like it or not, the OP returning til he's satisfied is not hurting anyone; esp the people who already have theirs and are happy with it.

Tap'n from my White SGT2 7.0 SE

 

[1812dave]

Re: Received 7 defective Nexus 7's and Google is now refusing RMA

It'll die when the conversation ends, have no worry about that. I see no reason to artificially stop the conversation, particularly as this is (1) very active, and (2) people are still, seemingly, enjoying the debate.

If you have an issue with any individual post, please use the report feature (the red triangle with the ! in it).

Thanks for responding! I respect the decision and realize (now that you pointed that out) that the debate is being enjoyed by some members, despite my own opinion that it's mostly rehashing what was said on day one.